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deactivate the prebuilt topics in the virtual chatbot

lior3
Tera Contributor

‎02-09-2022 06:29 AM

Hi, i just created a new topic under default chat experience main topic, now, i wanted to active only my topic, but i see that is not possible to deactivate the prebuilt topics? read only, data policy...
please advice
Lior

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6 REPLIES 6

Jessica Maurer
Tera Contributor
In response to Keszia

‎08-26-2025 03:39 AM

Hi @Keszia, have you found a solution? We are currently experiencing the same issue.

0 Helpfuls

Keszia
Giga Guru
In response to Jessica Maurer

‎08-26-2025 01:08 PM

I have read in other posts relating to this that a case needs to be raised with ServiceNow Support who can help, so pending this!