deactivate the prebuilt topics in the virtual chatbot
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‎02-09-2022 06:29 AM
Hi, i just created a new topic under default chat experience main topic, now, i wanted to active only my topic, but i see that is not possible to deactivate the prebuilt topics? read only, data policy...
please advice
Lior
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‎08-26-2025 03:39 AM
Hi @Keszia, have you found a solution? We are currently experiencing the same issue.
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‎08-26-2025 01:08 PM
I have read in other posts relating to this that a case needs to be raised with ServiceNow Support who can help, so pending this!
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2 weeks ago
Was this ever resolved as we are trying to get rid of the Dynamic greeting and you can't deactivate it. As we have a case with ServiceNow and they are being lax in replying
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2 weeks ago
They ended up giving me an update set that force deactivated it, as it wasn't something we could do natively.
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a week ago
Thanks Keszia, are you able to send us the update sets?
