deactivate the prebuilt topics in the virtual chatbot

[lior3]

Hi, i just created a new topic under default chat experience main topic, now, i wanted to active only my topic, but i see that is not possible to deactivate the prebuilt topics? read only, data policy...
please advice
Lior

[Jessica Maurer]

Hi @Keszia, have you found a solution? We are currently experiencing the same issue.

[Keszia]

I have read in other posts relating to this that a case needs to be raised with ServiceNow Support who can help, so pending this!