display the live agent's name in the virtual agent chat window

[ajithnandish1]

How do i display the Live agent's name and the users in the Virtual agent chat window after every message.

[SatyamS81441163]

Go to Conversational Interfaces > Settings. Turn off the agent chat settings below to disable the names of the agents showing. 

You can show the first names of the agent by modifying the live_profile table but that is not recommended as it impacts all other places where a live_profile is used.