Domain Seperation: Scheduled jobs table & More?

[kyren_cooper]

Hello,

I recently domain separated the Schedule jobs / Scheduled reports table in our dev instance and raised a question to ServiceNow HI regarding an error that I was presented which resolved itself.

It would appear that there aren't any issues and that the table was domain separated.   However, ServiceNow recommended the following:

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"Based on my research, our recommendation is to NOT domain separate a system table like SYSAUTO.

The only previous request to provide domain separation on Schedule Job was also from "Company Name", in incident INTxxxxxx. Here, a request for assistance on domain separating the table gave the following response:

"The sysauto table is not domain separated since it is core to the platform, and records in this table are global. And it is not advisable to domain separate it too."

This may explain the error; while the addition of domain separation on a custom table is supported:

http://wiki.servicenow.com/index.php?title=Domain_Separation_Setup#Adding_a_Domain_Field_to_a_Table&...

Making a core platform table domain separated is not supported, and so could result in unexpected behaviour."

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The reason we have domain separated this table is because we want the ability for child domains to be able to take advantage of this (Scheduling reports, schedule the creation of incidents etc.) Is there an alternative way to provide this functionality?

[Michael Fry1]

Can't you use an ACL or Business Rule query and apply them to a new module My Scheduled Report or My Scheduled jobs, so when someone clicks on My Scheduled reports they only see entries created by them.

[kyren_cooper]

Hello,

while I'm sure this can be done - this relies on the fact that each individual will be looking after their own created scheduled? Lets assume a team of ITIL users want to manage the schedules and not just the individual who created them? - Assuming that the creator of those schedules has since left the customers organisation. How would the sub domain manage their schedules in that scenario?

Thanks for you response.

[Michael Fry1]

One rule that shows just my scheduled jobs/reports for normal users. Another rule, with x Role, that shows all scheduled jobs/reports for my company, for the managers or owner.