Decrypt API Response
I am getting API response in encrypted format and I want to decrypt this response. I tried using GlideEncrypter.decrypt method but I am getting error
Forum Posts
Catalog Item - Referenced variable - Advanced reference qualifier based on user's company
Hello All,I read many posts in this community related to advanced/dynamic reference qualifiers, but I need help understanding what I should do due to my lack of scripting skills. ScenarioI have a catalogue item called "Update distribution list". The ...
How to authenticate an inbound REST API call to a ServiceNow instance from a laptop when using AD based SSO?
Our instances are linked to Active Directory for SSO, and I need to make an inbound REST API call to ServiceNow from my laptop. Where normally basic auth with username and password would do it, that fails here because of the implied MFA going on. Wha...
Success Dashboard PDI
HI, AllTrying to set up the success dashboard for the first time on the PDI (using Washington but same on Xanadu) and found issue that that I could not find the answer to.In the admin console under Knowledge Deflection, I get the warning saying “You ...
Resolved! Access Rights of Users with no Roles
Hello all, I would like to know what a user is able to access (specifically tables) with no roles assigned to it? The use case would be as follow:As part of role management I am about to do a matrix of all roles and tables that shows what roles can d...
Global Search For OT device -No record Returns
Hey Everyone, Requirement : I want to enable global search for OT devices (table: cmdb_ot_entity). When a user enters the name of an OT device in the global search, it should direct them to the corresponding OT device details.
Catalog UI policy not working in variable editor on a custom task table
Hi all, Below I have a multi-row variable set open in the variable editor, which is in a custom scoped table. Records on this table are created using a record producer.The expectation is that when the field ‘Presently living here’ is marked as ‘Yes’,...
Resolved! Conditions Activity Stream @Mention Email to disable for additional comments
Hello, At the moment, the trigger (When to send) of the Activity Stream @ Mention Email includes comments also for additional comments. However, this creates confusion as the email script is designed only for work notes. Is there a way to disable th...
Resolved! FlowDesigner -how to move from one instance to another ?
I have a Flow Designer in my Dev instance(Kingston 3a version). How to move this to production instance( as its not capture in updateset, and don't find any export option). Anybody face this situation ? Kindly suggest . Thanks, Edwin
Is it possible for the "Chat" function within MS Teams to default directly to Agent Chat
We have integrated the ESC portal with MS Teams and removed the Virtual Agent chat feature as requested by Client. However, the client requests a functionality that triggers Live Agent chat directly from MS Teams, without any intervention from the Vi...
Create report merging network and server table
I want to create a report merging network and server table
Agent workspace "CREATE INTERACTION" form layout
Hello, Need your help to configure agent workspace "CREATE INTERACTION" form layout. (Please see attached snapshot).Whenever I am creating a new interaction through agent workspace, "CREATE INTERACTION" form will get open. My requirement is to config...
Mismatch between List view and Dashboard records with the same condition
Hello, We have a Dashboard configured, The Dashboard has a widget and the widget has a Indicator source associated with it and the Indicator source has conditions as belowWhen the same conditions are being applied in the List view of the issues we ge...
Unable to selected Preferences\Display Guided tours
helloWhen I try to select Display I get the error"Unable to place callout on selected element. Please select a different element."How can you build a guide for this part as well?Attached is a picture thanks.
System Clone Issues
I'm trying to request a System Clone from our production instance down to dev. When I create the Clone Request and click submit, I get an error message that says "Preservers cannot be empty".I've checked our list of data preservers and it's not empty...
