Hi Team, I am using an approval script in flow designer. it's triggered by only one approver out of 3 users even when I use while loop in the script, it trigger only one user Can you please check my code and help on me on that var approvers = new Gli...
Hello Everyone,has someone managed to configure quick messages component in ui builder but inside a tab component?I cannot make it work, even though I applied the same config as csm workspace view port. Thanks!
I'm currently in the process of setting up Agent Workspace to allow users to work on Incidents. We have a number of custom client scripts that run on Incident that i need to configure to work correctly in workspace. Is there a way to determine which ...
I Have one requirement in which I have to fetch data from the Supervisory Organization data from workday to servicenow.Req:- On the Job Req form, the Hiring Manager field only pulls people who currently have a direct report. Is it possible to instead...
Hello All, I have defined few CSS variables with font-size as 12px, 24px etc in my Theme. These variables are being used in my CSS files. When its applied and rendered on the portal it is being applied as 1.2rem, 2.4rem etc. How do I stop this form h...
A user submits the same incident each month to have reports updated online. Is there a way to streamline this process for the user?
Hello, I was wondering whether it might be possible to setup a restriction preventing customers from seeing specific Variables or Variable Sets as selectable options from within Catalog Builder. There are some Variable Sets that we do not want non-de...
Hello team, I noticed one peculiar (atleast to me) behavior in ServiceNow and it made me curious to know about how it works. As part of Operational Technology module implementation in ServiceNow, we got one table named as cmdb_ot_entity- this table h...
Hello friends, Today, I developed one sample ETL definition after configuring the data source and it created RTE and Scheduled Import Job. When i triggered the Scheduled Import job it did trigger the IRE call to identify the CI. As I remember, I had ...
Hello team, I have a quick question on Update Set. Here is the scenario:1. We made so many changes to a ACL/BR record in ServiceNow captured in multiple update sets. Now we lost the track of Update Sets and we have a final version in Dev ready to be ...
I want to be able to see knowledge articles in the employee center and the global search ,in a specific knowledge base, 30 days past their valid to date. I tried to update the AI search sources by adding valid to at or after last 30 day. I also added...
Hi, The (OTB) description field on the Guidances record is not showing in the form. Why is it not showing, even not with admin rights? In existing (OTB) guidances the field is filled, but we can not.Already checked the following:- Form design - field...
Hello, I'm working on a flow and I have a problem understanding the approval logic logic when used in a For Each loop action. I have a record producer (on the 'facilities_request' table) with a list collector variable which contains a list of locatio...
Catalog item search is not working in maintain item table (sc_cat_item) when searching via name or short description. There could be more tables affected with this issue..For Example : There are multiple catalog item available with the name starts wi...
When attempting to setup another walk-up location, with an" Appointment Booking Service Configuration" you are required to include a "catalog item". If you select the default 'Walk-up Appointment Booking' catalog item it produces the following error:...
