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Workflow Catalog Tasks

Use case:- Create 4 catalog tasks whenever a new record is entered in sc_req_item table. The Task 2 will only be created if state of Task 1 is set to Closed Complete and so on for other tasks. But Task 4 must be created with Short Description 'Checkb...

ShivangiC by Tera Contributor
  • 506 Views
  • 1 replies
  • 0 helpfuls

Having issues with a script

Hello, I am currently working on the training module (Integrating with ServiceNow; Exercise: Create an inbound web service) and the script that is provided is invalid. I am looking for some help/guidance on how to fix it so I can move forward with th...

Lindsey6 by Giga Contributor
  • 5722 Views
  • 8 replies
  • 1 helpfuls

Resolved! Document Intelligence Extract Values Flow is not triggering

I have created the Extract Values Flow in Document Intelligence, but I noticed the values are not written in my target record after the extraction; what’s going on?The values are populated in the Field Values / Extracted Value table sys_di_extracted_...

Community Alums by Community Alums  
  • 807 Views
  • 1 replies
  • 0 helpfuls

Resolved! Knowledge Base

Hi Team,How can I activate this view? It was available directly in the PDI, but a different page appears on the customer system:Nav: Self-Service -> KnowledgeNav: Self-Service -> Knowledge   

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itspezi1 by Tera Guru
  • 938 Views
  • 8 replies
  • 8 helpfuls

Resolved! Extract data from ServiceNow using JDBC

Is it possible to use a JDBC Driver to connect to ServiceNow database[1] and extract data from it?  I know it's possible to connect to ServiceNow using a native ODBC driver provided by ServiceNow (link), and I also know it's possible to connect using...

hz2 by Tera Expert
  • 2384 Views
  • 2 replies
  • 0 helpfuls