Duplicate Ci

[karthik65]

I have a duplicate ci called EDI - System2System. i want to remove duplicate without affecting the tickets associated with it. 

[Aniket Chavan]

Hello @karthik65 

The links below can assist you in fulfilling your requirements.

• What is best practice for resolving duplicate ci's?
• Remove Duplicate CI
• Delete Duplicate CI

If you have any remaining questions, feel free to ask or If the provided links resolve your query, please mark my response as helpful and correct.

Thanks & Regards,
Aniket.

[karthik65]

@Aniket Chavan Can you help with the steps to resolve it. It was not clear in the links.

I have set the operational status for the New CI to retire and changed the CI  of the ticket to older one manually. Does it affect or impact?

[Dr Atul G- LNG]

Hi @karthik65 

In this case if you delete the CI, it affect the record. So keep a backup of record where you are changing or , do it like replace the OLD CI with new CI and then delete it from database.