Dynamic Multiselect?

[drewrodrigu]

Hey there!

I was wondering if there's a standard way to dynamically fill options for a multiselect on a catalog item question/variable?

We're making a request based on a previous field's input and then this determines the options for the next field.

So far I've tried various approaches, but they all seem like hacky workarounds (like updating a table after our API request comes back and then trying to filter the records to the user).

What would be the best approach here?

For a single select, I was able to manipulate the options from a client script just fine, but multiselect requires me to select a table...

[Tanushree Maiti]

Hi @drewrodrigu ,

There are two options available.

Option 1:

List Collector : A list collector in  ServiceNow is a Service Catalog variable type that enables users to select multiple records from a referenced table (e.g., users, groups, or assets) in a single request.

Option 2: ( If choice count is approx  2-5 , otherwise form can break)

You can use a label with multiple CheckBox variables

e.g  You  have a Environment variable which has option Dev, Test, Prod

So you can take Environment label -> under that 3 checkboxes : for Dev, Test, Prod option

Here also user can multi select.

Recommended option : Based on  Requirement. List Collector is flexible , easy to implement.