Email Integration in ServiceNow:How to Enable Outbound and Inbound Email Personal Developer Instance

[BillMartin]

ServiceNow is a powerful platform for automating business processes, and email communication plays a critical role in most workflows. Whether it's sending notifications, receiving requests, or automating responses, enabling email functionality within ServiceNow is essential for seamless operations.

In this article, we will walk you through the process of configuring both outbound (sending) and inbound (receiving) email in a ServiceNow Personal Developer Instance (PDI).

By the end, you'll be able to ensure that your ServiceNow instance can send emails and process incoming emails efficiently.

Understanding Email in ServiceNow

Email functionality in ServiceNow consists of two main components:

1. Outbound Email: This allows ServiceNow to send notifications, alerts, and other communication to users via email.
2. Inbound Email: This enables ServiceNow to receive and process incoming emails, which can trigger actions like creating or updating records, replying to users, and more.

To fully leverage the platform’s email capabilities, you must ensure both outbound and inbound email settings are correctly configured.

Conclusion

Enabling email functionality in your ServiceNow developer instance unlocks a wide range of capabilities, from sending real-time notifications to automatically processing incoming requests. With outbound email, you can keep your users informed, and with inbound email, you can automate tasks based on incoming messages, significantly improving workflow efficiency.

By following the steps outlined in this article, you'll be ready to enable both sending and receiving emails in your ServiceNow instance, allowing you to fully integrate email communication into your workflows.

By watching the video linked below, you’ll get a step-by-step visual guide that complements the instructions in this article. The video will walk you through the entire process of enabling email functionality in your ServiceNow developer instance, ensuring that you can follow along and complete the setup with confidence. Whether you're configuring outbound or inbound email, the video will provide the clarity you need to ensure everything works seamlessly.

Watching the video is the perfect way to solidify your understanding and get hands-on with your ServiceNow

instance!

[BillMartin · Accepted solution]

This video and article focus on configuring email integration in ServiceNow using a Personal Developer Instance (PDI). While ServiceNow has officially stopped supporting both inbound and outbound emails in PDIs, the steps outlined here were still functional during my last test. I encourage you to try and verify the configuration yourself. Keep in mind, these steps should work seamlessly if you're using other types of instances, such as Partner, Developer, or Production instances of ServiceNow.