Email not received in outlook

PreethiG6447769
Tera Contributor

3 weeks ago

Hi Team,

I have set up email SMTP accounts so i can get email in outlook. Test connection is also successful.

When HR case is resolved im getting emails in gmail but in outlook im no receiving.

 

In email logs its type sent.

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3 REPLIES 3

Oliver Stammler
Tera Guru

3 weeks ago - last edited 3 weeks ago

Hey @PreethiG6447769 ,
since this is a PDI I want to double check at the beginning: Did you enable email sending in the email properties? 
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Cheers
Oli

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PreethiG6447769
Tera Contributor
In response to Oliver Stammler

3 weeks ago

yes @Oliver Stammler  I have enabled.

I read somewhere that ServiceNow is not supporting pdi to send message to outlook.

I have done the same in my client test instance it worked and i received email in personal outlook.

Thank you!

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Oliver Stammler
Tera Guru
In response to PreethiG6447769

3 weeks ago

Hey @PreethiG6447769 


Based on this docs article, this should be working: Managing email properties for your PDI


Could you please have a look and confirm everthing is set up correctly?

Thanks
Oli

 

 

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