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Email Reminder to Knowledge Article authors in ServiceNow

Zubair Alam2
Tera Contributor

How can I set up automated reminder email to Authors of knowlege articles 3 days before knowledge article expiration date?
All clues are greatly appreciated. Thanks. 

1 ACCEPTED SOLUTION

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Zubair Alam2 

 

yes, you can do this. The best way is Flow Designer which is low code. 

 

few samples

 

https://www.servicenow.com/community/itsm-forum/how-do-i-send-email-notification-14-days-before-vari...

 

https://www.servicenow.com/community/itsm-forum/how-to-create-a-email-notification-for-expiring-quot...

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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View solution in original post

2 REPLIES 2

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Zubair Alam2 

 

yes, you can do this. The best way is Flow Designer which is low code. 

 

few samples

 

https://www.servicenow.com/community/itsm-forum/how-do-i-send-email-notification-14-days-before-vari...

 

https://www.servicenow.com/community/itsm-forum/how-to-create-a-email-notification-for-expiring-quot...

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Thanks Atul. I will explore what you shared.