Empty pop up window when adding a Favorite

[PavelP]

Hello,

recently, we encountered a problem when trying to add a Favorite in ServiceNow, an empty pop-up window appears - see attached picture. This doesn't disrupt anything as the Favorite is created but appears confusing to users.

This appeared likely after a recent Utah upgrade.

Has anyone encountered this? Any hints on how to fix the situation?

Thanks in advance

Pavel

[dreinke]

same issue here - Utah Patch 4 Hotfix 2

@PavelP did you open a support ticket for this?

[PavelP · Accepted solution]

Hi,

yes I opened a ticket. Reply from HI:

>> The pop-up feature is a new feature on the ServiceNow platform from the Utah release and the issue you are encountering is occurring due to custom theming
>> The issue is due to the custom theme
>> The default theme has been overridden using the system property "glide.ui.polaris.theme.custom".
>> Please refer to the below documentation:
https://docs.servicenow.com/bundle/utah-platform-user-interface/page/administer/navigation-and-ui/ta...