Error - Access denied to create new email in flow designer

Jaskaran Walia · ‎08-21-2019

Hi,

I have a flow created that uses "Send Email" action. It has been working fine in Dev/Test but when I moved the update set to prod, the same flow start to fail at Send Email step with error "Access denied to create new email".

Any help with the issue and potential resolution is much appreciated. I will continoue to debug but thought might ask in community if someone had similar issue as i couldn't find existing post on this topic.

Note: Our Dev/Test and Prod are all on Madrid patch 5.

Cheers,

Jaskaran Walia

Jaskaran Walia · ‎08-22-2019

Found the issue and fix. When I set up flow, I set up runnings as user initiated rather than system. So when a public user submitted catalog from portal, it failed. Lesson learned!!

View solution in original post

sunpreetsingh · ‎07-19-2020

I have got the solution.

Thanks

Jaskaran Walia · ‎10-22-2020

Hi Sunpreet,

Sorry for the late reply, in the flow properties, you can set "Run As" System user, that will fix the problem for you.

Daniel Draes · ‎10-28-2021

I'd recommend to switch to the new action delivered with Quebec to trigger a notification rather then inline email:

Send Notification action | ServiceNow Docs

Jeffrey Barton · 2 weeks ago

this is not a great answer in 2026 - security wants user to be able to do things not the system so the flows are now being setup to run as the users - we need an answer that gives a way for us to let users send emails using the default action.