Error: Rule entry under cmdb_ci_network_topology identifier using non-existant table

Russell Abbott
Kilo Sage

RussellAbbott_0-1700678629649.png

I'm getting this error when I go to CI Identifiers. I tried disabling the 'Network Topology rule' which is the only IRE rule applying to that table, but I still get this error.

Does anyone know what it might mean and where I can further troubleshoot?

1 ACCEPTED SOLUTION

From the case:

 

Most Probable Cause:
This is a known issue from PRB1707022.

Solution Proposed:
There is a missing dependency requirement for plugin "CMDB CI Class Models 1.52" to plugin "Network Inventory Core Version1.4.2"
CMDB CI Class Models 1.52 Adds table cmdb_ci_network_topology with invalid identifier to tni_entity

From the PRB, you can attempt the following workaround:
To fix it in any instance that already has the problem, please go to the cmdb_related_entry table and delete the record with the sys_id 73b8c48e8d707110f8778302d753bcd2, which is the one presenting the issue for network topology.

 

This seemed to have fixed it for us. Hope it helps others.

View solution in original post

9 REPLIES 9

Could you please provide the fix that does not involve deleting anything that SN shared with you when you opened a case?

Shree123
Tera Contributor

I don't see any record with the mentioned sys_id in the instance I am facing the issue, Any idea? 

Can you post a screenshot?

Thanks

 

jeffreyluto
Tera Contributor

Knowledge Article View - Now Support Portal is another way to solve it SN says

jeffreyluto
Tera Contributor

Servicenow worked with us on this and it was fixed with the above article

Error : "Rule entry under cmdb_ci_network_topology identifier using non-existent table is ignored du...