- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎11-22-2023 10:48 AM
I'm getting this error when I go to CI Identifiers. I tried disabling the 'Network Topology rule' which is the only IRE rule applying to that table, but I still get this error.
Does anyone know what it might mean and where I can further troubleshoot?
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎11-28-2023 07:40 AM - edited ‎11-28-2023 07:41 AM
From the case:
Most Probable Cause:
This is a known issue from PRB1707022.
Solution Proposed:
There is a missing dependency requirement for plugin "CMDB CI Class Models 1.52" to plugin "Network Inventory Core Version1.4.2"
CMDB CI Class Models 1.52 Adds table cmdb_ci_network_topology with invalid identifier to tni_entity
From the PRB, you can attempt the following workaround:
To fix it in any instance that already has the problem, please go to the cmdb_related_entry table and delete the record with the sys_id 73b8c48e8d707110f8778302d753bcd2, which is the one presenting the issue for network topology.
This seemed to have fixed it for us. Hope it helps others.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎04-18-2025 02:16 PM
Could you please provide the fix that does not involve deleting anything that SN shared with you when you opened a case?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎11-22-2024 01:15 AM
I don't see any record with the mentioned sys_id in the instance I am facing the issue, Any idea?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎12-24-2024 12:06 AM
Can you post a screenshot?
Thanks
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎01-03-2025 05:23 AM
Knowledge Article View - Now Support Portal is another way to solve it SN says
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎02-12-2025 05:45 AM
Servicenow worked with us on this and it was fixed with the above article