Email client is not working in CSM/FSM workspace in Yokohama version

[kalaivani22]

Once after clicking on "compose email" from the menu icon in workspace which is keeping on loading and email client is not opening in workspace

[SumanthDosapati]

@kalaivani22 

This link might help.

Regards,
Sumanth

[Ankur Bawiskar]

@kalaivani22 

is this happening for all records on that table?

Is this happening for other table records as well?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[kalaivani22]

Could find the issue occuring for every table in yokohama

[Ankur Bawiskar]

@kalaivani22 

was it working fine for all the tables before Yokohama?

Did you recently upgrade?

If yes and nothing has changed then raise a case with ServiceNow.

If my response helped please mark it correct and close the thread so that it benefits future readers.