Error: Rule entry under cmdb_ci_network_topology identifier using non-existant table

Russell Abbott
Kilo Sage

RussellAbbott_0-1700678629649.png

I'm getting this error when I go to CI Identifiers. I tried disabling the 'Network Topology rule' which is the only IRE rule applying to that table, but I still get this error.

Does anyone know what it might mean and where I can further troubleshoot?

1 ACCEPTED SOLUTION

From the case:

 

Most Probable Cause:
This is a known issue from PRB1707022.

Solution Proposed:
There is a missing dependency requirement for plugin "CMDB CI Class Models 1.52" to plugin "Network Inventory Core Version1.4.2"
CMDB CI Class Models 1.52 Adds table cmdb_ci_network_topology with invalid identifier to tni_entity

From the PRB, you can attempt the following workaround:
To fix it in any instance that already has the problem, please go to the cmdb_related_entry table and delete the record with the sys_id 73b8c48e8d707110f8778302d753bcd2, which is the one presenting the issue for network topology.

 

This seemed to have fixed it for us. Hope it helps others.

View solution in original post

10 REPLIES 10

jeffreyluto
Tera Contributor

Servicenow worked with us on this and it was fixed with the above article

Error : "Rule entry under cmdb_ci_network_topology identifier using non-existent table is ignored du...