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11-22-2023 10:48 AM
I'm getting this error when I go to CI Identifiers. I tried disabling the 'Network Topology rule' which is the only IRE rule applying to that table, but I still get this error.
Does anyone know what it might mean and where I can further troubleshoot?
Solved! Go to Solution.
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11-28-2023 07:40 AM - edited 11-28-2023 07:41 AM
From the case:
Most Probable Cause:
This is a known issue from PRB1707022.
Solution Proposed:
There is a missing dependency requirement for plugin "CMDB CI Class Models 1.52" to plugin "Network Inventory Core Version1.4.2"
CMDB CI Class Models 1.52 Adds table cmdb_ci_network_topology with invalid identifier to tni_entity
From the PRB, you can attempt the following workaround:
To fix it in any instance that already has the problem, please go to the cmdb_related_entry table and delete the record with the sys_id 73b8c48e8d707110f8778302d753bcd2, which is the one presenting the issue for network topology.
This seemed to have fixed it for us. Hope it helps others.
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02-12-2025 05:45 AM
Servicenow worked with us on this and it was fixed with the above article