Field getting updated on 'Update' button but not on 'Save'

Vedant
ServiceNow Employee
ServiceNow Employee

Hi All,
We have a section on our form which contains some variables from our Record Producer. When i am trying to update the 'description' field in this variable section and clicking on 'Save' from Form Context menu the 'description' field on our form is not getting updated. While if i do the same and click on 'Update' button the 'description' field is getting updated.
Note: We have a business rule that is responsible to do this sync. It is working for all other variables present in the variable section but not just for 'description' Variable.
Attaching screenshot for better understanding.
Any help is appreciated.
Thanks

 

 

 

 

On clicking Save it doesn't update the 'Description' field on the form above.On clicking Save it doesn't update the 'Description' field on the form above.Updating Description value again in the variable section and clicking on UpdateUpdating Description value again in the variable section and clicking on UpdateThis updates the Description fields as wellThis updates the Description fields as well

2 REPLIES 2

Ankur Bawiskar
Tera Patron
Tera Patron

@Vedant 

what type of variable is that?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Vedant
ServiceNow Employee
ServiceNow Employee

Hi Ankur,
It is a Multi Line Text variable