Field getting updated on 'Update' button but not on 'Save'
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‎08-02-2023 05:42 AM
Hi All,
We have a section on our form which contains some variables from our Record Producer. When i am trying to update the 'description' field in this variable section and clicking on 'Save' from Form Context menu the 'description' field on our form is not getting updated. While if i do the same and click on 'Update' button the 'description' field is getting updated.
Note: We have a business rule that is responsible to do this sync. It is working for all other variables present in the variable section but not just for 'description' Variable.
Attaching screenshot for better understanding.
Any help is appreciated.
Thanks
On clicking Save it doesn't update the 'Description' field on the form above.
Updating Description value again in the variable section and clicking on Update
This updates the Description fields as well
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‎08-02-2023 05:59 AM
what type of variable is that?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎08-02-2023 09:30 PM
Hi Ankur,
It is a Multi Line Text variable