Fix MID server issue

[Mahesh23]

Hello community,
Can anyone help me to fix the MID server issue ? MID server is failed to upgrade during the security patches and logs are as follows

INFO   | jvm 1    | 2022/04/16 15:59:26.331 | Apr 16, 2022 3:59:26 PM com.snc.dist.mid_upgrade.UpgradeMain wipeDirs
INFO   | jvm 1    | 2022/04/16 15:59:26.331 | INFO: ** Debug Stale files ** Files from Matching pattern = 
INFO   | jvm 1    | 2022/04/16 15:59:26.331 | Apr 16, 2022 3:59:26 PM com.snc.dist.mid_upgrade.UpgradeMain migrateToTarget
INFO   | jvm 1    | 2022/04/16 15:59:26.331 | INFO: Copying files to MID server installation path.
INFO   | jvm 1    | 2022/04/16 15:59:26.531 | Apr 16, 2022 3:59:26 PM com.snc.dist.mid_upgrade.UpgradeMain correctPermissions
INFO   | jvm 1    | 2022/04/16 15:59:26.531 | INFO: Correcting file permissions for directory: /opt/servicenow/mid/agent
INFO   | jvm 1    | 2022/04/16 15:59:26.531 | Apr 16, 2022 3:59:26 PM com.snc.dist.mid_upgrade.UpgradeMain migrateToTarget
INFO   | jvm 1    | 2022/04/16 15:59:26.532 | INFO: Finished copying files.
INFO   | jvm 1    | 2022/04/16 15:59:26.532 | Apr 16, 2022 3:59:26 PM com.snc.dist.mid_upgrade.UpgradeMain executeCommand
INFO   | jvm 1    | 2022/04/16 15:59:26.532 | INFO: Executing command `"/opt/servicenow/mid/agent/start.sh"`. Working dir: `/opt/servicenow/mid/agent`. Current user: `midserver`.
INFO   | jvm 1    | 2022/04/16 15:59:26.832 | Apr 16, 2022 3:59:26 PM com.snc.dist.mid_upgrade.UpgradeMain executeCommand
INFO   | jvm 1    | 2022/04/16 15:59:26.832 | INFO: Execution result: ExitCode=1
INFO   | jvm 1    | 2022/04/16 15:59:26.832 | Output=Starting ServiceNow_MID_srv with systemd...
INFO   | jvm 1    | 2022/04/16 15:59:26.832 | Failed to start midsrv.service: Interactive authentication required.
INFO   | jvm 1    | 2022/04/16 15:59:26.832 | See system logs and 'systemctl status midsrv.service' for details.
INFO   | jvm 1    | 2022/04/16 15:59:26.832 | Failed to start service midsrv

[suvro]

Try to start the MID Server Service manually 

[Allen Andreas]

Hello,

Please refer to this ServiceNow support article: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0596459

Please mark reply as Helpful/Correct, if applicable. Thanks!

[DeniseAnderson]

Thanks for the article link, it is useful for me 🙂