Flow Designer inbound action triggers not working when email is sent from external Email ID

[Rajarshi1]

Hi,

I have created flows with trigger type as Inbound Email. When email is being triggered from my mailbox or any user's mailbox whose user account is available in ServiceNow User table it is working perfectly fine. However, when the email is being sent from an external email address the flow is not being triggered and I have to manually trigger it even if it matches the condition mentioned in the trigger condition. Can anyone suggest why am I observing like this, am I missing something here?

[Josh Pirozzi]

Hi @Rajarshi1,

Do you know if there are any Email Blacklist/Whitelist Rules configured? If there are Domains either in the Blacklist Rules or not added into the Whitelist Rules, you may need to set those up first before your instance and flow recognize them.

Hope this helps!