HI All

[basha shaik]

HI All,

Recently  my Organization upgrade new version, in that version have new feature that mfa,

but we need nope that new future for admin role. how to do that can any one help me

Thanks ADV

[Dr Atul - LNG]

Hi @basha shaik 

Yokohama is the latest version which mandate MFA for all local accounts.

[Ankur Bawiskar]

@basha shaik 

you want to disable it for few users?

check this KB link

Multi-Factor Authentication (MFA) Enforcement FAQ 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@basha shaik 

Hope you are doing good.

Did my reply answer your question?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Tanushree Maiti]

To disable mandatory Multi-Factor Authentication (MFA) for specific administrative roles after a ServiceNow upgrade, you can adjust the MFA policy conditions to exclude selected users.

However, it is strongly recommended to retain MFA for all administrators to ensure optimal security.

refer: Reset User Multi-factor Authentication (MFA) 

Reset multi-factor authentication (MFA) for users