Hide New Interaction Button on Workspace based on Conditions - Service Operations Workspace

Sush
Tera Contributor

‎09-05-2023 08:24 AM

Hi,

I need to Hide New Interaction Button on Service Operations Workspace for few Users

 

Sush_0-1693927387267.png

 

Any inputs on how this can be acheived?

 

@Brad Tilton Any suggestions?

 

0 Helpfuls
  • 560 Views
2 REPLIES 2

Brad Tilton
ServiceNow Employee
ServiceNow Employee

‎09-05-2023 01:55 PM

That UX page property does support a condition. If your user's don't have access to create an interaction you can add the condition, interaction table name, and canCreate and it'll hide the option for anyone who doesn't have access to create an interaction record. Here are a couple of posts that might help:

https://docs.servicenow.com/en-US/bundle/vancouver-it-service-management/page/product/service-operat... 

https://www.servicenow.com/community/developer-forum/customize-new-tab-behavior-now-experience-works... 

0 Helpfuls

purdue
Kilo Sage
In response to Brad Tilton

‎06-10-2025 10:19 PM

Hello Brad,

I would like to hide new Interaction from ITIL but allow sn_hr_core.basic.  How to do this?

Thanks,

Chad

0 Helpfuls