Hide Retired CI in Change Request Form

Jeck Manalo
Tera Guru

Hello Guys,

 

Is they anyway to hide retired CI in selection for CI in Change Request Form ?

JeckManalo_3-1717482572682.png

 

Tried to use reference requalifier but it didn't work.

JeckManalo_0-1717482455595.png

 

 

 

Found this KB but its risky on my end to do some modification in script include: Users are able to add Non Operational and Retired CIs to Impacted Services related list on Change re...

 

It's there any other option to hide it on change request form ?

2 REPLIES 2

Community Alums
Not applicable

Hi @Jeck Manalo ,

Just add a simple BR on task_ci table which will not allow to add retired CI .

SandeepDutta_0-1717483621987.png

 

abort as action

SandeepDutta_1-1717483621909.png

 

 

actually I did this already, but what I want to achieve is to hide retired CI in selection.