How can I hide/disable the "Create Channel" and "Create Personal Notification" Feature in the System Setting at Kingston Release
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03-22-2018 06:05 AM
Hi,
In the System settings (Gear icon - button at the banner frame) we want to hide/disable at the "Notification" tab the "Create Channel" and "Create Personal Notification" Feature.
I know there is a property "glide.notification.preference.ui.enabled" switching between the UI's but that's not what we want .
Thanks,
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03-22-2018 06:12 AM
Curious, what is the requirement here? What's the use case and rationale for turning this off for everyone?
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04-03-2018 12:13 PM
Hi guys,
I'm looking at the same problem. We are still relatively new in ServiceNow. We are rolling it out in stages. Right now we are getting ready to allow a new crop of users into the system. What we cannot do is have people rerouting notifications to personal accounts, attempting to send notifications via mechanisms other than email (we don't support that) and most of all clogging up our support desk with questions about why their setups don't work.
I'd be very interested if there is a way to just turn off the create channel options.
Best regards,
John
:{)
Helpful and Correct tags are appreciated and help others to find information faster
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03-22-2018 07:09 AM
Hi Chuck,
it will be okay when we can configure it like "only visible for admins".
Users should not create there own channels because for only e-mail notifications are used/allowed.
Can be a kind of miss understanding for the endusers.
scenario:
User create a new channel for mobile and switch off the for mail channel. He will never received mail notifications,right?
I know it's possible to create/adjusted the ACl on the "cmn_notif_device" table that only admins can to the CRUD operations but the "Create Channel" button still appear in the notification tab, what's not user friendly from my perspective.
But at the end the user should have the possibilty to subscribe all other notifications by category
Any idea?
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04-04-2018 05:10 AM
I love the idea. I don't see a way to do that via user preference or property today.
I invite you to open an enhancement request! Our product managers DO listen.
Enhancement requests: Tell us how you would improve the ServiceNow product
