Moving from Global to Scoped app

Yury4
Kilo Contributor

Hi,  We are thinking of moving from a global Service Catalog to scoped catalogs as we will have separate for various areas.  What would it take to move the current catalog from global to a Scoped catalog?  Do the items, workflow, scripts have to be recreated?

Thanks

2 REPLIES 2

Michael Ritchie
ServiceNow Employee
ServiceNow Employee

Unfortunately there is not a migration tool since it quite complex to migrate things from Global to a scoped application.  So support and others will tell you to recreate things.  If you are comfortable with scripting and the platform in general, you could create a script that loops through the items and recreates them in the new scope but again you really need to know what you are doing to accomplish this.

One could think that if ServiceNow recommends the use of Scoped Apps, that some migration path would exist.