Moving from Global to Scoped app
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03-09-2020 01:05 PM
Hi, We are thinking of moving from a global Service Catalog to scoped catalogs as we will have separate for various areas. What would it take to move the current catalog from global to a Scoped catalog? Do the items, workflow, scripts have to be recreated?
Thanks
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03-09-2020 01:11 PM
Unfortunately there is not a migration tool since it quite complex to migrate things from Global to a scoped application. So support and others will tell you to recreate things. If you are comfortable with scripting and the platform in general, you could create a script that loops through the items and recreates them in the new scope but again you really need to know what you are doing to accomplish this.
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07-24-2023 01:47 PM
One could think that if ServiceNow recommends the use of Scoped Apps, that some migration path would exist.