How can i make Rejection comments mandatory on Service Portal

[kashifansari07]

How can i make the rejection comments mandatory on Service Portal. We are in Paris release of ServiceNOW. Can someone help me in achieving the requirement.

[Harsh Vardhan]

Comments are not appearing on approval record ? have you checked the approval record on native UI, are you not getting the comments there ?

Have you seen the demo which i had added in previous response, if you see the comment had captured on approval record. 

[kashifansari07]

i checked in the backoffice native ritm record, comments are not getting captured.

Also, can you help on the other Approvals widget to apply the same logic. Here we have a different code which i seem not to understand like below

Server Script:

g_approval_form_request = true;

//we get only a max number of elements to avoid to have a big list of it
var maxNumberOfItemsInTheList = parseInt(options.max_number_of_elements_shown_on_the_list);
//set 10 if maxnumber is undefined, empty or negative value
maxNumberOfItemsInTheList = maxNumberOfItemsInTheList>0 ? maxNumberOfItemsInTheList : 10;
var initRow = 0;
var lastRow = maxNumberOfItemsInTheList;
var currentPage = 0; //0 is the first page
if (input) {
// update pagination
currentPage = input.pagination.currentPage;
initRow = (currentPage * maxNumberOfItemsInTheList);
lastRow = initRow + maxNumberOfItemsInTheList;

if (input.op == 'approved' || input.op == 'rejected') {
var app = new GlideRecord("sysapproval_approver");
if (app.get(input.target)) {
var isMine = gs.hasRole("approval_admin") || (gs.hasRole("approver_user") && isApprovalMine(app));
if (isMine) {
app.state = input.op;
app.update();
}
}
}
}

data.ViewApprovalPageMsg = gs.getMessage("View approval page");
data.esignature = {
username: gs.getUserName(),
userSysId: gs.getUserID(),
e_sig_required: GlidePluginManager.isRegistered('com.glide.e_signature_approvals')
};

var esigRequiredMap = {};
if (data.esignature.e_sig_required) {
var esigRegistryGR = new GlideRecord("e_signature_registry");
esigRegistryGR.addQuery("enabled", "true");
esigRegistryGR.query();
while(esigRegistryGR.next()) {
esigRequiredMap[esigRegistryGR.getValue("table_name")] = true;
}
}

var gr = new GlideRecord('sysapproval_approver');
gr.chooseWindow(initRow, lastRow);
var qc1 = gr.addQuery("state", "requested");
//if (input)
// qc1.addOrCondition("sys_id", "IN", input.ids);
data.myApprovals = getMyApprovals();
gr.addQuery("approver", data.myApprovals);
gr.orderBy("sys_created_on");
gr.query();
var rowCount = gr.getRowCount();
var approvals = [];
var ids = [];
var source_tables = [];

while (gr.next()) {
var task = getRecordBeingApproved(gr);
if (!task.isValidRecord())
continue;

ids.push(gr.getUniqueValue());
var t = {};
t.number = task.getDisplayValue();
t.short_description = task.short_description.toString();
if (gr.getValue("approver") != gs.getUserID())
t.approver = gr.approver.getDisplayValue();
if (task.isValidField("opened_by") && !task.opened_by.nil())
t.opened_by = task.opened_by.getDisplayValue();

// requestor >> opener
if (task.isValidField("requested_by") && !task.requested_by.nil())
t.opened_by = task.requested_by.getDisplayValue();

t.start_date = task.start_date.getDisplayValue();
t.end_date = task.end_date.getDisplayValue();
t.quantity = task.quantity.getDisplayValue();
t.table = task.getLabel();
if (task.getValue("price") > 0)
t.price = task.getDisplayValue("price");

if (task.getValue("recurring_price") > 0)
t.recurring_price = task.getDisplayValue("recurring_price");

t.recurring_frequency = task.getDisplayValue("recurring_frequency");

var items = [];
var idx = 0;
var itemsGR = new GlideRecord("sc_req_item");
itemsGR.addQuery("request", task.sys_id);
itemsGR.query();
if (itemsGR.getRowCount() > 1)
t.short_description = itemsGR.getRowCount() + " requested items";

while (itemsGR.next()) {
var item = {};
item.short_description = itemsGR.short_description.toString();
if (itemsGR.getValue("price") > 0)
item.price = itemsGR.getDisplayValue("price");
if (itemsGR.getValue("recurring_price") > 0) {
item.recurring_price = itemsGR.getDisplayValue("recurring_price");
item.recurring_frequency = itemsGR.getDisplayValue("recurring_frequency");
}
if (itemsGR.getRowCount() == 1) {
item.variables = new GlobalServiceCatalogUtil().getVariablesForTask(itemsGR, true);
item.variableSummarizerWidget = $sp.getWidget('sc-variable-summarizer', {'variables' : item.variables, 'toggle' : false, 'task' :t.number });
t.short_description = itemsGR.short_description.toString();
}

items[idx] = item;
idx++;
}

var j = {};
j.sys_id = gr.getUniqueValue();
j.table = gr.getRecordClassName();
j.approval_source_table = gr.getValue("source_table");
if (!j.approval_source_table)
j.approval_source_table = gr.sysapproval.sys_class_name + "";
j.requireEsigApproval = esigRequiredMap[j.approval_source_table];
j.task = t;
if (task) {
j.variables = new GlobalServiceCatalogUtil().getVariablesForTask(task, true);
j.variableSummarizerWidget = $sp.getWidget('sc-variable-summarizer', {'variables' : j.variables, 'toggle' : false, 'task': t.number });
}
j.items = items;
j.state = gr.getValue("state");
j.stateLabel = gr.state.getDisplayValue();
approvals.push(j);
}

data.ids = ids;
data.approvals = approvals;
data.showApprovals = gs.getUser().hasRole('approver_user');
// for pagination
data.pagination = {};
data.pagination.hasNext = (approvals.length == (parseInt(lastRow) - parseInt(initRow)) && lastRow < rowCount);
data.pagination.hasPrevious = parseInt(initRow) > 0;
data.pagination.from = parseInt(initRow + 1);
data.pagination.to = parseInt(lastRow) < parseInt(rowCount) ? parseInt(lastRow) : parseInt(rowCount);
data.pagination.of = parseInt(rowCount);
data.pagination.showPagination = data.pagination.hasPrevious || data.pagination.hasNext;
data.pagination.currentPage = data.pagination.from > data.pagination.to ? currentPage -1 : currentPage;
delete g_approval_form_request;
function getRecordBeingApproved(gr) {
if (!gr.sysapproval.nil())
return gr.sysapproval.getRefRecord();

return gr.document_id.getRefRecord();
}

Client controller:

function ($scope, spUtil, spUIActionsExecuter) {
var ESIGNATURE = {
TYPE: "form",
APPROVE_SYS: "cbfe291147220100ba13a5554ee4904d",
REJECT_SYS: "580f711147220100ba13a5554ee4904b"
};

if ($scope.options.portal == true || $scope.options.portal == 'true') {
$scope.contentColClass = "col-xs-12";
$scope.options.portal = true;
} else {
$scope.options.portal = false;
$scope.contentColClass = "col-sm-8";
}

$scope.data.op = "";
spUtil.recordWatch($scope, "sysapproval_approver", "state=requested^approverIN" + $scope.data.myApprovals.toString(), function(data) {
// don't double-roundtrip if update came from record just approved/rejected
if (data.data.sys_id != $scope.data.target)
spUtil.update($scope);
});

function get() {
spUtil.update($scope);
}

$scope.approve = function(id, esigRequired) {
var requestParams = {
username: $scope.data.esignature.username,
userSysId: $scope.data.esignature.userSysId
};

if($scope.data.esignature.e_sig_required && esigRequired) {
spUIActionsExecuter.executeFormAction(ESIGNATURE.APPROVE_SYS, "sysapproval_approver" , id, [] , "", requestParams).then(function(response) {
});
} else {
$scope.data.op = "approved";
$scope.data.target = id;
get();
}
}

$scope.reject = function(id, esigRequired) {
var requestParams = {
username: $scope.data.esignature.username,
userSysId: $scope.data.esignature.userSysId
};

if($scope.data.esignature.e_sig_required && esigRequired) {
spUIActionsExecuter.executeFormAction(ESIGNATURE.REJECT_SYS, "sysapproval_approver" , id, [] , "", requestParams).then(function(response) {
});
} else {
$scope.data.op = "rejected";
$scope.data.target = id;
get();
}
}

// pagination
$scope.previousPage = function() {
if ($scope.data.pagination.currentPage > 1)
$scope.data.pagination.currentPage = $scope.data.pagination.currentPage - 1;
else
$scope.data.pagination.currentPage = 0;

get();
}

$scope.nextPage = function() {
$scope.data.pagination.currentPage = $scope.data.pagination.currentPage+1;
get();
}

$scope.getItemDisplay = function(task) {
if (task.number && task.short_description)
return task.number + " - " + task.short_description;

return task.number || task.short_description || "";
}
}

[Harsh Vardhan · Accepted solution]

not on RITM record, please check approval record. 

If you want to update on ritm , you can write business rule on approval record to copy the comment from approval record to RITM record. 

[kashifansari07]

Thanks Harshvardhan, its updating on the Approval record. Can you help with the other widget also.

[Harsh Vardhan]

Glad it worked. 

Please open new thread. we will track this new requirement over new thread.