How do you disable headers on a redirect to an outbound API?

[Timothy Onyskin]

I am trying to integrate with TalkDesk so I can pull report data from TalkDesk into a custom table in ServiceNow so that we can report against everything on one dashboard. When I try an API to TalkDesk to create a report, it works fine. When I then try to pull down the report, it complains about using too many authentication methods at one time. In talking with TalkDesk, it seems that this issue is directly related to the headers that are being passed on in the forward to the S3 bucket. The authorization header is being carried over when it forwards to the S3 bucket which then causes this error. TalkDesk recommended I log a ticket with ServiceNow to see if there is an option to disable the authorization header from being carried over on the forward/redirect, so that the request can go through without error. Trying the forum first to see if I can get a quick, but correct, answer.

[ADMIN_ADMIN]

Hi @Michael Searle ,

Can you please provide the documentation for Talkdesk integration or any other docs regarding Talkdesk integration ?

I want to connect Talkdesk's chat box to the ServiceNow's virtual agent.

Thank you,

Sajid

[anthonybrown]

@Timothy Onyskin and others, we are implementing the Talkdesk connector for ServiceNow also and were told we can't auto create HR Cases from Talkdesk (Talkdesk is telling us this). Are your HR agents using Talkdesk and ServiceNow? I'm trying to gather info on any custom APIs folks have already built before we go down that path. Thanks.