Featured Platform Analytics Migration Central

Introducing Platform Analytics Migration Central Welcome to your one-stop destination for everything related to ServiceNow Platform Analytics migration. Whether you're just starting your journey or re...

Featured Important Update on Legacy Reporting and Analytics with Australia Release

Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to t...

Featured Platform Analytics Academy - September 3rd, 2025 - What's New in Zurich - PA/UXA

We hosted an exciting and insightful session on September 3rd, 2025, spotlighting the latest innovations in Platform Analytics and User Experience Analytics—direct from Zurich! This session was design...

Featured Platform Analytics Academy - August 20th, 2025 - What's New in Zurich - Analytics Management

We hosted an informative session on Wednesday, August 20, 2025, where we introduced the new Dashboards and Indicators Libraries—consolidating both commonly used and advanced elements for users with ad...

Featured Platform Analytics Academy - September 4th, 2024 - Platform Analytics: Analytics Generation

We held an exciting Platform Analytics: Analytics Generation Academy session on September 4th, 2024. Participants discovered how to harness the power of Analytics Generation to create Platform Analyti...

Platform Analytics Academy - October 1st, 2025 - *CHANGE* Ask the Experts

On October 1st, 2025, we were scheduled to have a session on the AI Agent Dashboard; however, some unforeseen events prevented the Speaker from joining the session. The AI Agent Dashboard session has ...

Performance Analytics (series) Widgets

Continuing in our Performance Analytics series, we’re ending with Widget and Dashboards. Widgets enable you to define visualizations for indicator scores. Widgets are shown on dashboards. A Performanc...

Performance Analytics (series) Indicators

Continuing in our Performance Analytics series, we’re now talking about Indicators. An Indicator is a defined metric or key performance measure that captures and tracks a specific value from your data...

Performance Analytics (series) Job Collectors

Continuing in our Performance Analytics build, we’re now talking about job collectors. A Performance Analytics Job Collector is the scheduled process that collects and stores indicator data points for...

Performance Analytics (series) Breakdown Sources

In step one we talked about Indicator Sources. Step two will we address Breakdown sources. A Breakdown is a way to segment or slice your indicator data so you can analyze KPIs across different dimensi...

Performance Analytics (series) Indicator Sources

Many of my colleagues have completed Performance Analytics training, but they often struggle to understand the sequence of steps needed to build all the required components. For example, when working ...

Platform Analytics Migration Central

Introducing Platform Analytics Migration Central Welcome to your one-stop destination for everything related to ServiceNow Platform Analytics migration. Whether you're just starting your journey or re...

Important Update on Legacy Reporting and Analytics with Australia Release

Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to t...

Platform Analytics Academy - October 15th, 2025 - How Process Intelligence Completes Your Analytics

We gathered on October 15th, 2025, to transform analytics from isolated metrics into connected narratives. This Platform Analytics Academy session demonstrated how Process Intelligence solutions like ...

Platform Analytics Academy - October 29, 2025 - Ask the Experts

Join us on October 29th, 2025, for an in-depth exploration of the AI Agent Dashboard. During this session, we’ll analyze and uncover insights into AI Agent performance, adoption, and usage—helping you...

Platform Analytics Academy - September 17th, 2025 - "Ask the Experts"

Thank you for joining us on September 17, 2025, at 12:00 PM Eastern Time for a dedicated live session where we answered your questions about Platform Analytics. This was a first-come, first-served opp...

ServiceNow Reporting – Native vs External

ServiceNow provides strong native reporting and dashboarding capabilities with standard reports and performance analytics applications. But at the same time, organizations also rely on external BI too...

Platform Analytics Academy - November 12th, 2025 - AI Data Explorer

Join us on November 12th, 2025, at noon Eastern for an exciting deep dive into AI Data Explorer, the latest AI-powered document experience. This innovative tool helps users collect, analyze, and struc...

Platform Analytics Academy - September 3rd, 2025 - What's New in Zurich - PA/UXA

We hosted an exciting and insightful session on September 3rd, 2025, spotlighting the latest innovations in Platform Analytics and User Experience Analytics—direct from Zurich! This session was design...