Hi Platform Analytics community members, here a small blog post to
mention we are in the midst of updating our Platform Analytics
enablement toolkit. The purpose of the toolkit (as it was always) is t...
Formerly published as "Getting Ready for Platform Analytics: Value,
Gaps, and Fixes (2026)" This page exists to give Platform Analytics
customers a transparent, current view of what to expect during a...
Subject: Important Update on Legacy Reporting and Analytics with
Australia Release Dear Valued Customers, We would like to address some
concerns and provide clarity regarding the upcoming upgrade to t...
We hosted an exciting deep dive into AI Data Explorer on November 12th,
2025, at noon Eastern. This session explored the latest AI-powered
document experience—an innovative tool that helped users coll...
Platform Analytics brings Performance Analytics and Reporting together
in one place. Less navigation, more clarity — one entry point for
everything analytics in ServiceNow. Click any image below to ex...
Welcome to the blog post where we will collect (& maintain) all known
issues & remaining gaps, as we are executing against them to support
your move to the Platform Analytics experience. To start, we ...
On June 10 we will be doing another Platform Analytics Academy session.
This time we will be looking into the AI Control Tower and specifically
look at the role analytics plays within. One place to di...
Hi Platform Analytics community members, here a small blog post to
mention we are in the midst of updating our Platform Analytics
enablement toolkit. The purpose of the toolkit (as it was always) is t...
Welcome to the blog post where we will collect (& maintain) all
supporting Communities, Academy, documentation content around Platform
Analytics experience and specifically when you decide to move you...
Wednesday May 27 we did a great AI analytics infused Platform Analytics
Academy session. We covered AI Dashboard Summarization & the new
improvements and enhancements we are working on for AI Data Exp...
A different way to think about scaling Platform Analytics If every
dashboard in your organization is "special," then none of them are.
There's a pattern I see across ServiceNow customers that quietly ...
April 29th we hosted an in-depth Academy session on Data Snapshots.
Within the session we looked at existing Data Snapshot capabilities as
well as the new Australia delivered enhancements for your KPI...
On April 1st, 2026, we hosted another successful Ask the Experts
session. As always, the session delivered valuable engagement, with
thoughtful questions from our customers. Many were addressed live d...
April 15th we hosted an in-depth Academy session on Analytics Library
Recommendations — a powerful solution designed to help Analytics
Managers take control of their analytics ecosystems. Managing a g...
Thank you for joining us on March 18th, 2026, at 12:00 PM ET for the
latest installment of our What's New in Australia Academy series — this
session spotlighted Platform Analytics & User Experience An...
On February 18th, 2026, during our Platform Analytics Academy, this
session covered the strategic value of upgrading, common migration
issues (visualization, exports, filtering, accessibility), fix st...
Formerly published as "Getting Ready for Platform Analytics: Value,
Gaps, and Fixes (2026)" This page exists to give Platform Analytics
customers a transparent, current view of what to expect during a...
On March 4th, 2026, we hosted a Platform Analytics Academy session
exploring the changes to Platform Analytics following the Australia
upgrade. Attendees had the opportunity to review how Core UI
capa...
The Platform Analytics Academy on February 4th, 2026, explored
integrating ServiceNow Platform Analytics with Workflow Data Fabric and
zero-copy connectors. We demonstrated visualizing external data i...