We’re excited to announce the launch of Data Snapshots in Platform Analytics - a game-changer for deeper, more flexible analysis. This capability removes the traditional two-breakdown limit of PA, ena...
Predictive analytics is transforming the way organizations operate. By leveraging data-driven insights, businesses can forecast trends, identify risks early, automate decisions, and optimize operation...
Introducing Platform Analytics Migration Central Welcome to your one-stop destination for everything related to ServiceNow Platform Analytics migration. Whether you're just starting your journey or re...
Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to t...
We hosted an exciting deep dive into AI Data Explorer on November 12th, 2025, at noon Eastern. This session explored the latest AI-powered document experience—an innovative tool that helped users coll...
Join us on January 7th, 2026, for a Platform Analytics Academy about learning to build and deploy advanced analytics in ServiceNow through technical dashboards and workspace integration. This session ...
Explore the highlights from our 2025 Platform Analytics Academy sessions! This video provides a quick overview of each session to help you discover the insights and capabilities that will elevate your...
We’re excited to announce the launch of Data Snapshots in Platform Analytics - a game-changer for deeper, more flexible analysis. This capability removes the traditional two-breakdown limit of PA, ena...
Predictive analytics is transforming the way organizations operate. By leveraging data-driven insights, businesses can forecast trends, identify risks early, automate decisions, and optimize operation...
On December 10th, 2025, we discussed the CxO Dashboards: Now & Next, exploring how the dashboards had been completely rebuilt on Platform Analytics Inline Dashboards for a more scalable, performant, a...
On October 1st, 2025, we were scheduled to have a session on the AI Agent Dashboard; however, some unforeseen events prevented the Speaker from joining the session. The AI Agent Dashboard session has ...
Continuing in our Performance Analytics series, we’re ending with Widget and Dashboards. Widgets enable you to define visualizations for indicator scores. Widgets are shown on dashboards. A Performanc...
Continuing in our Performance Analytics series, we’re now talking about Indicators. An Indicator is a defined metric or key performance measure that captures and tracks a specific value from your data...
Continuing in our Performance Analytics build, we’re now talking about job collectors. A Performance Analytics Job Collector is the scheduled process that collects and stores indicator data points for...
In step one we talked about Indicator Sources. Step two will we address Breakdown sources. A Breakdown is a way to segment or slice your indicator data so you can analyze KPIs across different dimensi...
Many of my colleagues have completed Performance Analytics training, but they often struggle to understand the sequence of steps needed to build all the required components. For example, when working ...
Introducing Platform Analytics Migration Central Welcome to your one-stop destination for everything related to ServiceNow Platform Analytics migration. Whether you're just starting your journey or re...
Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to t...
We gathered on October 15th, 2025, to transform analytics from isolated metrics into connected narratives. This Platform Analytics Academy session demonstrated how Process Intelligence solutions like ...
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Performance Analytics (series) Widgets
