How to add serial number in the click of Preview Icon

[PrashantT]

Hi, 

I have one requirement where I have to add the serial number as well on the click of preview icon. This variable is created in the catalog item, and it is editable in the RITM.

Thanks

[M Iftikhar]

Hi @PrashantT ,

To customize which fields appear in the reference field popup, you just need to configure the sys_popup view for the target table:
          Open the table with ?sysparm_view=sys_popup in the URL like below:

<your instance name>.service-now.com/<table name>.do?sysparm_view=sys_popup

            Add/remove the fields you want (e.g. Serial Number). Save the layout.

This way, whenever you click the preview icon, the popup will show the fields you defined in that view.

I also found a related discussion on the ServiceNow Community that you can refer to:
https://www.servicenow.com/community/servicenow-ai-platform-blog/how-to-customize-fields-displayed-o...

Thanks & Regards, 
Muhammad Iftikhar 

If my response helped, please mark it as the accepted solution so others can benefit as well.