How to bring Microsoft KB articles in ServiceNow Knowledge Base

[Smriti Rastogi]

Is there a way to bring Microsoft KB articles in ServiceNow KB?

[Community Alums]

Hi @Smriti Rastogi ,

This article has everything you need Ste-by-step :

https://community.servicenow.com/community?id=community_article&sys_id=30bb814cdb662010ab0202d5ca961...

also, https://www.jadeglobal.com/blog/knowledge-management-add-microsoft-word-access-servicenow-knowledge-...

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[MayurGavhane]

Hi @Smriti Rastogi 

Try using this link-https://community.servicenow.com/community?id=community_article&sys_id=30bb814cdb662010ab0202d5ca961...

Mark my answer correct & Helpful

Thanks,

Mayur

[Ashley Snyder]

Hello. The above two links discuss how to author articles in MS Word and use them in a ServiceNow Knowledge Base. The ask in this article is to use existing Microsoft, etc. articles and information that are publically accessed to create knowledge articles instead of authoring them manually.

Currently, we do not have OOTB functionality in ServiceNow Knowledge Management to do this. There are two store plugins that may answer this ask, but they are not created by ServiceNow:

Microsoft 365 Support Integration

RightAnswers Knowledge Paks for ServiceNow

The other alternative at this time is to use the Generative AI Controller to bring in content from your own LLM and use a Flow to take the generated content and create a knowledge article then follow your organization's current knowledge management governance process to verify the information is correct prior to publish.