How to call Service Catalog from new tab in Service Operations Workspace?

Vadzim Surin1 · ‎07-26-2022

I know that new actions can be added by editing chrome_tab property.
I need to call Service Catalog screen.
Can I simply change route to link "/sp?id=sc_category" and how?

Maybe this way?
"label": {
"translatable": true,
"message": "Service Catalog"
},
"routeInfo": {
"route": "/sp?id=sc_category"
}

Or maybe that?
"label":{
"translatable":true,
"message":"Service Catalog"
},
"type": "navigation",
"position": 100,
"primaryDisplay": "none",
"value": {
"type": "external",
"opensWindow": "true",
"value": {
"href": "/sp?id=sc_category"
}
}

Mohith Devatte · ‎07-26-2022

hello @Vadzim Surin ,

please refer below screenshots for steps

1)Open your workspace and click on your profile and in the drop down click on "configure workspace"

2) After clicking on it you can see the related in the record to create new menu items

3) Create a record for service catalog and you are done

Please mark my answer correct if it helps you

Vadzim Surin1 · ‎07-26-2022

Thanks for your answer, @Mohith Devatte .

I know about this possibility in the Agent Workspace. But it has limited functionality. It allows you to create only new record in some tables: incident, interaction, universal request etc.
I need to call Service Catalog screen.

Sorry, I gave little information. I need to call Service Catalog screen in the Service Operations Workspace, not in the Agent Workspace.

Service Operations Workspace allows you to create calls to different pages. But I don't know yet how exactly to configure route to Service Catalog.

Novira Sundberg · ‎02-17-2023

Hi Vadzim,

I have similar requirement. Have you found the correct syntax?

Or did you ended up creating a page similar to catalog item in SOW?

Thanks!

Vadzim Surin1 · ‎03-27-2023

Hello.
Yes, I found a solution.
You have to modify 'chrome_tab' property as it is described at this page:
https://docs.servicenow.com/bundle/utah-it-service-management/page/product/service-operations-worksp...
You need to add this code:

{
                        "label": {
				"translatable": true,
				"message": "Create from Catalog"
			},
			"routeInfo": {
				"route": "record",
				"fields": {
					"table": "sc_cat_item",
					"sysId": "-1"
				},
				"multiInstField": "sysId"
			},
			"condition": {
				"tableDescription": {
					"table": "universal_request",
					"canCreate": true
				}
			}
                }

You can change name of the table 'universal_request' to something else - it depends what you need to create (e.g. incidents etc.)