how to check if a plugin is being used by user in servicenow ?
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a week ago
I want to know before uninstalling a plugin, if it is being used by any user or not
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a week ago
There is no direct way to do that, because a plugin can create/install multiple tables internally and access them. To access those tables, a user needs the appropriate roles.
You can check which users are using the related functionality and review who has access to those tables, but there is no single direct way to track or validate this at once.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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a week ago
What I follow-
- First check the Documentation ,by that scoped app plugin which base table have been installed
- Go to that table and check who /which business added the data
- What was last date since records have been added
- Take the back up of those data before uninstalling the app
Refer: KB0716414 How to manage ServiceNow plugins when uninstallation isn't possible
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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a week ago
Depends on what the plugin does, if it is creating some records you can check that.
If there are any roles user need to have to use that plugin, ill send a communication to all users with that role, then take way the role , and if for 2-3 weeks i don't see any issues then i'll remove the plugin.