how to check if a plugin is being used by user in servicenow ?

AdapalaPrakash
Giga Contributor

I want to know before uninstalling a plugin, if it is being used by any user or not

3 REPLIES 3

Dr Atul G- LNG
Tera Patron

There is no direct way to do that, because a plugin can create/install multiple tables internally and access them. To access those tables, a user needs the appropriate roles.

You can check which users are using the related functionality and review who has access to those tables, but there is no single direct way to track or validate this at once.

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Tanushree Maiti
Tera Patron

Hi @AdapalaPrakash 

 

What I follow-

  • First check the Documentation ,by that scoped app plugin which base table have been installed
  • Go to that table and check who /which business added the data
  • What was last date since records have been added
  • Take the back up of those data before uninstalling the app

 

Refer: KB0716414 How to manage ServiceNow plugins when uninstallation isn't possible 

 

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

Anurag Tripathi
Mega Patron

Depends on what the plugin does, if it is creating some records you can check that.

If there are any roles user need to have to use that plugin, ill send a communication to all users with that role, then take way the role , and if for 2-3 weeks i don't see any issues then i'll remove the plugin.

-Anurag