Can you use the same categories for multiple knowledge bases?

[KristinaB]

We are building multiple knowledge bases for our organization and for standardization, we are using the exact same categories. We've run into an issue where when searching the kbase, those categories are appearing multiple times on the search window. I'm thinking that these categories all have a unique ID. Is there anyway to show these categories only once and have it display the articles in a contains this category instead of this IS this category? This is going to be confusing when we role out service portal in a few months. Hope this makes sense

[servicenowkevin · Accepted solution]

Your question does make sense, but I don't believe there's a way to do that currently. It's something that other customers have brought up before and I think saruppaul has it on his list of improvements to make to the knowledge base in future releases. He can correct me if I'm wrong.

If this answered your question or was helpful, please mark the question as answered.

[Sarup Paul]

We have this in our backlog, and are currently doing feasibility analysis on approaches and potential impacts during upgrade.

[Randall King]

Did anything ever come of this? It's five years later. We are facing the same problem as the original poster. We have Paris. Getting ready to launch in a few months and need a solution for this.

[malcolmhard]

Has there been any progress on this or any workarounds identified in your feasibility analysis?

Is there a script that can be attached to the category filter to remove duplicates?