How to Display "Service" and "Configuration Item" fields on Knowledge Base Articles

amitksi
Tera Contributor

‎07-11-2024 04:36 PM

1. How to Display "Service" and "Configuration Item" fields on Knowledge Base Articles in kb_view page in ITIL view ?

2. Is it possible to show these in Workspace view as well ?

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Bhavya11
Kilo Patron

‎07-11-2024 08:37 PM

hi @amitksi 

 

Please use below links for refer for question 1

 1. https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0717885 

 2. https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0961273 

  3. https://www.servicenow.com/community/knowledge-management-blog/controlling-knowledge-article-field-l... 

 

for Question 2 ,i am not 100% sure but can be achievable.

 

 

Thanks,

BK 

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