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1. How to Display "Service" and "Configuration Item" fields on Knowledge Base Articles in kb_view page in ITIL view ?

2. Is it possible to show these in Workspace view as well ?

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1 REPLY 1

Please use below links for refer for question 1

1. https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0717885

2. https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0961273

3. https://www.servicenow.com/community/knowledge-management-blog/controlling-knowledge-article-field-l...

for Question 2 ,i am not 100% sure but can be achievable.

Thanks,

BK