How to Display "Service" and "Configuration Item" fields on Knowledge Base Articles
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07-11-2024 04:36 PM
1. How to Display "Service" and "Configuration Item" fields on Knowledge Base Articles in kb_view page in ITIL view ?
2. Is it possible to show these in Workspace view as well ?
1 REPLY 1
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07-11-2024 08:37 PM
hi @amitksi
Please use below links for refer for question 1
1. https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0717885
2. https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0961273
for Question 2 ,i am not 100% sure but can be achievable.
Thanks,
BK