How to hide attachment in service portal?

[Shweta KHAJAPUR]

Hi Experts,

How to disable the attachment appearance in activity log of incident form in the portal. In main console i'm able to hide it, But i want to hide it in service portal also. The highlighted part i want to hide. It should only apper in Ticket attachment widget.

[Raju Koyagura]

There are two different widgets involved in portal to display the attachments.

#1. Under Location, There is a Attachements (Ticket Attachements) Widget. Simply go to page designer and remove that particular (Ticket Attachment) widget from the page.

#2. In the Ticket Conversation widget. This can't be editable and it is OOB widget. Clone the widget and add conditions in the widget code (HTML / Client / Server) side and add this custom widget to the page using page designer. Once you added custom one remove the OOB widget from it.

[Shweta KHAJAPUR]

Is there a way to hide attachment as we do in main console.

[Raju Koyagura]

As per I know, there is no simple configuration to hide attachments on portal.

[Prateek kumar]

Did you ever found a solution for this?

I'm looking for a similar functionality