How to Remove Popular Items on the Service Portal or Redirect to a different Category on the Service

[ekarthik333]

sounds like you're working with servicenow service portal.This is a super common tweak here are the two clean ways to handle populer items either remove them or redirect them elsewhere.

[Tanushree Maiti]

Remove Popular Items on the Service Portal :  To remove "Popular Items" from the ServiceNow Service Portal, use the Page Designer to remove the widget, or clone the "SC Categories Page" widget and edit the server script to filter out specific items

1.You need to clone the SC Category Page widget by doing the following: 

Service Portal Configuration > Widget Editor > Edit existing > Select SC Category Page > Click the 3 lines at the top right and choose 'Clone SC Category Page' > name the widget whatever > Submit > Then edit the first two lines of the Server Script section. 

Then add your cloned widget to the sc_home page, where Popular items was.