How to remove "Search Resources" from Agent Assist's "Related Search Results"?

[Wesley17]

Good morning all,

We are trying to remove Search Resources from the dropdown list shown in the attached image.  To be specific, this dropdown is located in the Agent Assist "Contextual Sidebar" Section in Agent Workspace.  We want to remove a few of the unnecessary items from this list and we cannot determine where they're being assigned.

Is it possible to remove some of these options? Do I need to be looking at Search Resources or Search Sources?

[Maik Skoddow · Accepted solution]

Hi Wesley,

please see the following resources for that:

• https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0813884
• https://community.servicenow.com/community?id=community_blog&sys_id=9193e6ccdbdf84104819fb2439961967

Kind regards
Maik

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