As we draw near deploying Service Portal within our organization, our team is trying to come up with metrics on how Service Portal has been accepted by our users and how engaged are they into utilizing the portal. Any metric suggestion and recommenda...
I'm struggling to find a place that lists which ServiceNow applications these days are included in the base platform price and which applications or application bundles have their own licensing fee. Is there any place to find that information? More ...
I am trying to import an excel sheet where the group name is a column. This transform script must populate the group's manager name/email/phone in the target records. I see the values in the log but the target record is not updating.. any help is app...
On a widget instance, I would like to apply a user criteria as described in the documentation. https://docs.servicenow.com/bundle/kingston-servicenow-platform/page/build/service-portal/task/widget-user-criteria.html The user criteria is advanced an...
Hi, We are trying to configure Azure AD SSO with ServiceNow. We tested the configuration of the Identity provider using the test button, and it worked. Now we have configured a user that exist in both Azure AD (created through DirSync) and Servicenow...
Hello,Is there a way you can obtain the current url on server side ? (in a script include file)Something that would retrieve something like "demo006.service-now.com/incident/weirdurl.do?param1=1".I can't seem to find any solution to this. Any suggest...
Good Day, Is it possible to attach a link in a "Catalog Item Variable" in Service Catalog?In this case, I really don't know what variable I can use to fulfill this requirement. (I think its "Single Line Text") but anything will work.Is there a way th...
How do i flush or clear the messages in the virtual agent chat window ? As of now it shows the complete history of the chat.Also i need to limit the Knowledge article search to a specific knowledge base through the virtual agent designer, how do i ac...
Dear all, I have seen in documentation that in order to display a list of activity strem we have different journal type. once of those is the journal_list type for which I read the following in documentation : "If a journal_list field is dependent on...
I'm looking to populate several fields on a catalog item by looking up values on a user record based on their workID#. I've done this successfully for one variable using a catalog client script and a script include. However I don't want to have t...
I'm trying to print catalog variables in an email, but the line breaks aren't working and everything prints on one line. Why? Here's the email template configuration: And the mail script: (function runMailScript(/* GlideRecord */ current, /* Templa...
In the screenshot below, you can see it says KB Home -> Service Catalog -> Hardware. So how do I change KB Home to either Home (index page/ homepage) or even just Service Catalog (removing it pretty much). Thanks in advance.
Dear all, I have create a table name myActivity which inherit from TASK table.I have define in this table 2 journal input field name Communication and Decision.Then I have define a form design where I show on it the Communication and Decision field i...
Hello,My instance was upgraded to Kingstone and we are facing below issue.This cloned descendant element is read-only, Click here to open editable first element (cmdb_ci.operational_status) in a new window.I want to make this form editable, please he...
When we create an article in Microsoft word with images and then try and copy and paste into knowledge articles the formatting changes and all the images are removed. There should be an easy way to copy and paste from one form to another.Any Ideas?