Hi, this is about OOB Notification "Incident assigned to me". This notification is sending notification to me even though I am not the "assigned_to". However I checked the logs and the recipient is different. I don't know why I receive the email. Ple...
---------------- widget always hide IF "state" field of "sn_hr_core_case" table is "7" THEN widget show ---------------- How can I write this condition (Script) in my widget? Thank you so much!
We are developing service portal. My requests widget we expect to show records from many table including scoped applications. Any one have done this? we are looking for good option to implement especially UI
I want to display first name of current user inside of widget. inside of widget HTML <p>Hello, {{firstName}}</p> SERVER SCRIPT (function() { var firstName = gs.getUser().getFirstName();})(); What is wrong? I have tried many ways but have not been s...
Hi Guys, I can't seem to save and activate my flow. I am getting the following errors: I am not sure where to look to fix them. Please assist. Thank you in advance. Regards, Jocelyn
The platform automatically deletes all ECC Queue [ecc_queue] table records once they are between 4-5 days old. How to increase this duration to 15 days. Could anyone pls help on this.
My requirement is to take last comment or work note ,which one last updated either additional comment or worknotes . how to do that.ctomasi
I'm trying to make a script but I'm having a hard time. I need to handle the subject of an email that will be received by the Inbound Email trigger, and for this I need to make a script on the conditions part of the Look Up Record action. I believe t...
Recently we started utilizing the Attach knowledge feature from the Incident form. However, some agents have asked if there's a way to remove attached knowledge articles once they've been attached to an Incident. I'm not finding a simple way to accom...
While logging in as an admin I am getting the following error "Only interactive users are allowed to access UI" can anyone please help Regards Divya
Hello everyone, It looks like "Incident assigned to my group" notification is also send to some non-members of an Assignment group, most likely because their manager is a member. However, we have another, custom created, notification to an Assignment...
REQUIREMENT: As the Cloud Dimensions CMDB administrator, using CI Class Manager, configure an orphan rule to meet the following requirements: - From the Email Server class find email applications that do not have a Run On:Runs relationship to a...
Hello everyone,First let me say that i am fairly new to servicenow only been working for a few months with it. I work in a team of four people which handle internal customers requests. Currently we have no assignment or business rules so we manually ...
I have a new table with two fields. Main field is a choice based on the Country field from the Location table. Client I'm working with isn't using default values, importing from external source, so need to get actual values from records and show thos...
Hi, The Inbound Action - "Update Incident (BP)" is creating new incident upon reply. Scenario tried/tested - I tried to reply to one of the closed Incident but noticed that a new Incident got created. Below is the code and need help on the same: gs.i...
