Hello dear Community, Our client's Case Management process requires Agents to provide an update type for any updates they do to a Case. We have supported this functionality by adding a select box with the update types. In the IT Expert Interface this...
Hi I have a requirement to get a Text box displayed when an Checkbox is selected how can i achieve this in service catalog T
Hello friends, I was testing the Identification payload against the cmdb_ci_win_server table which has below identifier entries: 1. Serial number against cmdb_serial_number 2. host_name against cmdb-ci-win_server. 3. fqdn against the cmdb_ci_win_ser...
I have a custom choice in the sc_task if that choice is selected the workflow is stopping if the task state is change to closed cancelled(custom choice) I have created a BR on sc_task to start the work flow again i have used Workflow().broadcastEven...
Hi Everyone, I have a doubt that, when I want to populate Manager, Department, Title or some other fields depending on some reference field( which is referring to user table), why can't we use Dot-walking instead of GlideAjax. For example I have a Re...
Hello there. We have a few RITMs, Stage = Completed & State = Work in Progress. All Tasks are Closed Completed. How can you change the State = Completed if the option is greyed out please? Thank you.
Hi all, i have a situation where I should trigger FLOW for RITM within another RITM's flow. i have both flows created, when testing they both works. First flow runs correctly without errors, it gives positive feedback on creating second RITM, it rema...
Hi, How do I populate catalog variables on the RITM? I tried it by checking the Global checkbox on variables form to true but it isn't working. The variables tab is still empty.
Dear Folks, i have a requirement to Restrict "WRITE" access to the OOB Asset role. Can anyone suggest what will be the best way to achieve it . Thank you. Regards, Satya
I want to write a glide record query that looks at the created date only and not the time. Is it possible to parse out the time? The field type I'm using is a Date/Time field.
Hi There, I have written a business rule and have script (By clicking an Advance checkbox) in it. I have to send a notification based on some condition in script. hence I have written email notification separately but don't wanna trigger based on "ta...
I am new to Flow Designer. I created a catalog item that if approved will create a new Knowledge Base(create record action in Flow). There is an oob Business Rule that auto inserts the Can Read record(users with snc internal role). I have 2 other act...
Hi All, Can someone explain what the ID attribute on the "sys_translated" does and how to use it? Background; I want to translate specific variables on specific catalog items to a different language. The problem however is, those variables(question...
Hi all,I've seen several threads regarding this but none that pertain exactly to what I need. So here's my contribution:I have a short_description field on a custom table extended from task. I want to hide or remove the suggestion icon to the rig...
Hi, I'm trying to use the Drag & Drop Attachments widget (https://serviceportal.io/downloads/require-attachments/) and I'm getting the following error: The catalog attachment widget is only compatible with 'widget-sc-cat-item-v2'what does that mean? ...
