How to removed CMDB Workspace option from banner?

JordanDR · ‎02-25-2022

Is there a way to remove the option for "CMDB Workspace" in the banner? Currently testing the new San Diego release in sub-prod instances and was wondering if there was a way to remove this.

Maik Skoddow · ‎02-25-2022

Hi @Jordan de la Rosa

go to /now/nav/ui/classic/params/target/sys_ux_experience_category.do%3Fsys_id%3Dafb4e3e173322010f0ca1e666bf6a726

You should see an entry in the related list "UX Application Category M2M":

Remove that entry. Then logout and login.

Kind regards
Maik

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f_iwanowski · ‎11-10-2023

As far as I remember, Agent Workspace is legacy & therefore it might be hidden.

ServiceNow is recommending the use of Service Operation Workspace.

See this page:

ITSM Agent Workspace - Legacy (servicenow.com)

JordanDR · ‎03-07-2022

Thanks @Maik Skoddow

Is there a way to disable this instead of just deleting? In the case we want to use the shortcut in the future?

Maik Skoddow · ‎03-07-2022

Hi @Jordan de la Rosa

no, unfortunately there is no "deactivation" option. Removing that records do not delete the Workspaces and adding them back is quite easy.

Kind regards
Maik

Neelu Jasuja · ‎04-12-2022

I am not even getting an option to delete the same. It is greyed out for me

HAIJUN TONG · ‎04-18-2022

I think that it can be solved by setting as following.

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