How to reply the email which is generated by ServiceNow within ATF

[VIKAS MISHRA]

If Analyst changes a ticket status to Pending then one email triggers to End user and when that end user replies from the outlook to the same email then that reply gets updated in the ServiceNow ticket 

Same thing I want to do within ATF , as a End user i want to reply to that same email which we get when the incident is pending by analyst , but not sure what test step we need to use to reply on that same outlook email.

Please Suggest!.

[Philippe Casidy]

Hi Daisy,

Sorry for late reply. Unless I misunderstood your concern but you don't have to worry about the watermark.

But likely you need a validation step. Like the:

So, I have this "Generate Inbound Reply Email":

But then, you need a step to pause the ATF to wait (maybe around 20s) that the email is processed:

If you pause before rollback using "Debug Test" and look at the email, you can see it is associated to the target record:

I hope this is helping you.

Otherwise, please let me know why you want to insert the watermark yourself.

Kind regards,

Philippe