How to restrict visibility of Draft KB's when ITIL/knowledg_admin role user search globally

e__rajesh_badam
Mega Guru

How to restrict visibility of KB Articles (Which are in Draft and Review stage) when ITIL/Knowledge_Admin user search using global Search Result option? 

 

In Simple when End user (who has role ITIL/Knowledge_admin) search KB article using Global Search Result it need to display only Published articles.

 

Tried Setting KB Properties it is not working,

Tried modifying filters in Text Search Result - KB_KNOWLEDGE table filters it is not working.

 

Please suggest if there is any other way

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