How to retrieve email received/creation date from email inbound actions?

[Iyyappan]

Hi,

I am trying to retrieve email creation/received date for one of our integration using inbound actions. I tried using existing email objects but no luck.

email.headers have date information but easily accessible and the formation and timezone is different, so it hard to go for it.

Any suggestions would be helpful.

Thanks

Iyyappan Mani

[Ankur Bawiskar]

Hi Mani,

Can you explain your scenario here why email received date is required?

Regards

Ankur

[Iyyappan]

We are receiving mail from an application about user activities(login/logout time), so to track that information in SNC table we need email received timestamp to save it in date field in target table.

Note: Email body does not have any date/time info.

[Ankur Bawiskar]

Hi Mani,

Can you have after insert business rule on email table and get the created time, I believe that would be the time when it was received in servicenow instance.

Mark Correct if this solves your issue and also mark Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[Iyyappan · Accepted solution]

Yes, I took the email created time as workaround. Thanks for your response.