How to save activity stream filter settings in agent workspace
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02-02-2022 01:59 PM
1. can I setup a default activity stream filter to roll out to all agents?
2. if an agents changes the activity stream filter in a record and saves the setting, it is only saved for this record. How can i configure that these changes are saved as default for all records?
3. is there a possibility to create new filter sets? There is only one „conversations“
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Agent Workspace
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06-20-2022 10:52 AM
I'm so disappointed to find that agents have to reapply their filter on every record. It's not like that on UI16.
Does anyone have answers to the 3 questions above?
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09-13-2022 01:06 PM
Has anyone been able to find answers to the above questions? My company is investigating moving a team into the Agent Workspaces and I would love to show off this cool feature, but I only want to call it out if we can make our own Filter Sets.
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10-05-2022 02:51 AM
I'm also interested in this!
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10-05-2022 02:56 AM
@Ankur Bawiskar Do you have any knowledge on this topic?
