Hi @mkader !
In regards to hiding the fields, I would use a UI Policy for simplicity.
To do so:
1. Go to System UI > UI Policies
2. Set the Table to "Incident [incident]"
3. Change the Conditions to [ Parent | is empty ]
4. Save the record
5. In the UI Policy Actions related list, add the fields you want to hide and make sure to set the Visible dropdown to "false"
Now with the UI Policy in place, we can further expand into hiding the Choice Lists.
1. Go to the Script tab in the UI Policy we created
2. Check "Run Scripts"
3. In the Execute If True box change the code to suit your business needs. As an example, this code will remove the first choice of the Impact field:
function onCondition() {
g_form.removeOption('impact', '1');
}
Hope that helps!
If it did, please mark as Helpful and consider setting the reply as the Correct Answer to the question, thanks!
