Resolved! What is the purpose of Order Guide in ServiceCatalog
What is the purpose of Order Guide in Service Catalog? How it is different from a catalog item?
Forum Posts
Resolved! Get Department from Selected User in Reference Variable on the catalog
I have two reference variables on a catalog item, one for the user and the other for the user's department. I've looked at several other posts, all with the same solution but for some reason it isn't working for me. Can someone help, please? Variab...
what is the difference between assignment rule and assignment lookup
what is the difference between assignment rule and assignment lookup
iText 5 PDF Generator deprecation
Got an email regarding iText5 PDF generator being deprecated and that we need to make sure all references are updated to iText 7. The Rome release notes say, "Starting with the Rome release, itext version 5 is made inactivate. You must manually upgra...
Resolved! Can I recreate Duplicate Task for duplicate CIs?
I have some ~20 CIs in the cmdb_ci_pc_hardware class, that are marked as duplicate and have a reference to master CI, using the duplicate_of field that's pointing to the correct master. However, the Duplicate task to handle these CIs seems to be miss...
Survey repeat interval
Hi We want to be able to send surveys to visitors (WSD Module) visiting our site. Since these visitors are unauthenticated and not part of SN sys_user table, we are unable to apply a trigger condition that sets the repeat interval to 90 days for the ...
Resolved! How to enable email option at the top in custom table similar to one which already exists in global incident table
Hi, we have created a custom table for creating tickets from inbound email, in the custom table we want a email option , like this shown below please provide solution on how to implement this function in custom table.
Resolved! Filter reference variable on Record Producer by name
Hello, I have a record producer with a reference variable to the locations table. I have a simple filter built, and when setting the order by, it is not working. Any ideas on how to make this work? This is the type specifications for the variable on ...
For Each is keep getting empty in my Flow
Hi, I have a flow designer whenever i save or published For each is deleted and it says No data available. I am getting Array object from a Sub flow and when putting in a For each to read the data, it works one time after a while For each gets e...
Any real good benefits of using remote tables?
Any real good benefits of using remote tables? Looking for real use cases of using remote tables.
Resolved! Performance Analytics - How to report on active users
Hi All - I need active users per month not the current active users in the system. I know that we can report on the user table by last login date but I want the history information of the users who has been active previous month and not active now. ...
Resolved! How to put a Condition to check if assigned to is empty or not if empty then param 1 in Default SLA Flow should be assignment group members?
Hi Team, Can anyone please show me how to put a if condition to check assigned to field on the task is empty or not before create a event in Default SLA FLow? need if condition at highlighted Section to check assigned to is empty or not. if empty par...
Resolved! Include CI's for child classes on reference qualifier.
Is it possible to create a configuration item reference qualifier to return all CI's from a parent class and include child class CI's as well. Currently you can specify individual classes but I would like to return all CI's below the server class for...
Resolved! Meta are not searchable in portal
Hi All, When we search the keywords(meta) of knowledge article in service portal end the related article is available only for English language. when the language is set to "English", it is working fine. When the language is set to "French" the searc...
Can we use GitHub integration with Global scope?
Is it possible to move all configuration changes in the platform to GitHub so that when we clone over an instance, we don't need to worry about losing changes? Note, I know this is possible for scoped application via Studio, but I'd like to know if i...
