I am displaying the contents of the description field within the Service Portal so our customers can see everything that is in the ticket that helps them see everything is correctly recorded. The issue that I have is that the field shows as one solid...
We have a service catalog list collector variable created from a select box using the procedure outlined here; https://www.covestic.com/blog/servicenow-tips-making-list-collectors-useful/. We want to sort the resulting list collector options by the ...
Hello, I have a Portal Widget that I am developing. There are a number of select fields that I have added. The widget also has a button field. I am able to successfully send data from HTML to Server on button submission. What I need now is to pass da...
Hi, I have the below code in email script. when I click the approve or reject button it is not working but when I click control and click it is working. please let me know what is wrong here. var apButStr = '<div><a href="mailto:now05@service-now.com...
I'm trying to follow these directions (https://docs.servicenow.com/bundle/quebec-platform-administration/page/administer/security/task/t_CreateEndpointforExternalClients.html). It appears OAuth 2.0 had been enabled several years ago. However, I don't...
I need help get the value of two fields ball and cat from the flow designer. but the script i currently have is not populating the field. This is a sample of the Response body below { "key": "xxxxx", "keyName": "xxxx", "operator": "equals...
I'm a new ServiceNow administrator and still learning my company's configuration. How can I check to see if we have a Mid Server connected to my Dev or Prod Instance? I don't think we use it, but need to confirm due to some of the upgrades coming dow...
Hello All, I am trying to create an email notification which has an email id. E.g. Hello User, Your incident is resolved. Please write to abv@example.com for any queries. Thanks It team, I want to make the email id like a hyperlink so that user ca...
I need to create a report so that i could find the mean resolution time for an incident Example: when incident is opened at 8AM and is in progress till 8.30AM and is now put on hold till 10 AM and again changed to IN progress and resolved at 10.30AM...
Dear community, by having a look at the Capabilities the "embedded integrations" is one part of the Now Platform. Could anyone describe what it is about? Is it the integration to other systems (my understanding is that these kind of integrations are ...
Unpublished and inactive articles still show up in employees search results under "suggested results" Ex: employee had visited an article called "2021 Insurance Premiums and Cobra Rates" last year. Now when she searches "2021, insurance premiums, etc...
Hi ServiceNow Community Developers, I have the following requirement – I need to differentiate between attachments that I uploaded using the attachment icon (paper clip) at the top of the form and the ones I attached using a custom button that I wro...
Using ${URI_REF} displays the ticket link url(something like here https://dev11092.service-now.com/nav_to.do?uri=change_request.do%3Fsys_id=956c574587128110c3d48211d8bbb3507%26sysparm_stack=change_request_list.do%3Fsysparm_query=active=true) and not ...
Hello. I want to add a new button to the menu line on "requested item" i know i have to make a ui action, but other than that im lost. Im new to service now. so i'm a little unsure how to go about this. Any tips where to start? (the line i want...
According to study materials and servicenow docs YOUR HISTORY should not track UI pages but will display forms, records and Homepages. However when I tested this YOUR HISTORY did track the UI pages. But NOT the homepages. Is this a fault in the s...
