How to trigger flow after record producer is submitted

mballinger · ‎04-14-2021

Hello,

I have a record producer that once submitted, needs to trigger a flow designer flow. Is this possible? If so, how can I do that?

Thanks!

Jimmie Odelius · ‎04-14-2021

Hi mballinger

Record producers in ServiceNow work by simply inserting a record into a table.
If you use catalog items you can specify a flow that should run from that requested item.

However if you still want to trigger a flow from a record producer, either match a flow condition with the created record or you can generate it from script. Full description here.

// Map inputs. For a flow with a record trigger, inputs are the record and table
	var inputs = {};
	inputs['current'] = current; // GlideRecord of table:  
	inputs['table_name'] = 'incident';

   // Execute the global flow called test_flow 
   sn_fd.FlowAPI.executeFlow('global.test_flow', inputs);

I've never used it in a record producer script. You might need to put it in a BR that triggers on insert but in that case setting a condition on the flow itself is probably easier.

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Martin Gr · ‎03-28-2023

Hi Shao
Thank for your sugestion, which I also thought was the way to go, but now the flow gets triggered everytime a record is created for that table (also when a user creates a bew record using a new record -button.

I would like very much to only trigger the flow when the record is created from a record producer,.. Do you know if that is possible.

best regards,

Martin

Shao · ‎03-28-2023

Hey Martin,

Is the table extending from task? If so, then you could probably add a condition that looks up if the record belongs to the sc_item_produced_record table before allowing the flow to proceed.

Martin Gr · ‎03-28-2023

Thanks Shao, that worked like a charm.. now the flow is only triggered when a work order is created from a catalog item (record producer), and I can even check on the item it came from. Thanks.. much appreciated 🙂

Uncle Rob · ‎04-01-2025

There is a 100% reliable way to trigger flow from Record Producer without using code.
You simply use sc_item_produced_record table as a trigger.
It creates an entry at the same time the Task is created.
It contains a link to the producer, and a link to the task.