How to use getSCAttachmentCount in System UI -UI Script GlobalCatalogItemFunctions

klefevre
Tera Contributor

‎02-04-2020 09:54 AM

I'm using the getSCAttachmentCount function in GlobalCatalogItemFunctions to check to see if an item was attached to my request before allowing the request to be submitted.  I get the error "Failed to load resource: the server responded with a status of 404 - Not Found" when I get to the point of calling the function.  If I go to System UI | UI Scripts in the explorer window, I can find the function, so I know it exists.  

When I got to Service Portal | Portals and select my portal, under Theme | JS Includes, I see GlobalCatalogItemFunctions.

What more do I need to do to get it to work?

 

 

Preview file
309 KB
Preview file
50 KB
0 Helpfuls
  • 4,879 Views
6 REPLIES 6

Michael Fry1
Kilo Patron

‎02-05-2020 05:55 PM

New in Madrid is the Portal Settings tab on catalog items where you can check Mandatory Attachment without the use of any scripts. Can you use this option:

find_real_file.png

Preview file
43 KB

Inactive_Us2112
Kilo Contributor
In response to Michael Fry1

‎08-15-2020 02:02 PM

This option doesnt seem to work for me. Can anyone help ?

0 Helpfuls

klefevre
Tera Contributor

‎02-10-2020 07:25 AM

Michael:

 

Thanks for your reply.  It fixed the basic problem.  One extra wrinkle that I failed to mention is that there must be 2 attachment.  Your solution is perfect if only 1 requirement is needed.  I didn't see a way to specify the number of required attachments.  Is there one with your method?  

0 Helpfuls

klefevre
Tera Contributor

‎02-24-2020 01:07 PM

It turns out the fix is simple.  Open up the GlobalCatalogItemFunctions UI Script.  Just below the name on the left side of the screen is the attribute UI Type.  On our instance, it was set to "Desktop".  It needed to be changed to "Mobile / Service Portal".  Once the change was made, the problem went away.