How wait_time is calculated in chat_queue_entry table. any source code?

[Prashanth Rejin]

Wait time in chat queue entry is not populating

[SatheeshKumar]

The Average Wait Time is calculated in the 'SNC - Chat Queue Average Wait Time' business rule on [chat_queue_entry] table, and is based on the average of the last 20 chat queue entries.

[Bharat Tagad]

This business rule is not available in my PDI.

[Ankur Bawiskar]

Hi Prashanth,

it is based on this business rule SNC - Chat Queue Average Wait Time

https://instanceName.service-now.com/nav_to.do?uri=sys_script.do?sys_id=e2479357c0a8015274607cd0fe2d9ffd

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[Bharat Tagad]

I am not getting this BR in my PDI

How to add this BR?

Please help me with this.