I want to connect Teams and ServiceNow using Visual agent.

SS64 · ‎06-11-2020

But , below message is displayed.

Now Virtual Agent

Hello, I'd like to help but I'm not set up yet. You need an active ServiceNow account to get access to everything I can help with. Please contact your ServiceNow administrator to set up the services.

Now Virtual Agent is installed in My Teams account .

What should I do?

Ct111 · ‎06-12-2020

To make it work on teams ...

Read the below blog it will be helpful

https://community.servicenow.com/community?id=community_article&sys_id=be99082adb48cc585129a851ca961...

Mark my ANSWER as CORRECT and HELPFUL if it helps

Swapnil Soni1 · ‎06-12-2020

Hello SS,

Please go through those link this will helps you

https://hi.service-now.com/kb_view.do?sysparm_article=KB0781616

https://community.servicenow.com/community?id=community_article&sys_id=b880eb34dba4041c0be6a345ca961...

Please mark correct or helpful if this helps.

Thanks

Swapnil

loubs · ‎06-12-2020

you need a Virtual Agent integration creates a one-to-one association between the ServiceNow instance that you are installing from and the Microsoft Teams tenant in which the integration runs. Use a separate tenant for each instance that you plan to install the integration in. If you plan to test with a non-production instance and clone the instance, be sure to run the installation steps again on the clone target to associate the bot to the new instance. Running the steps again disassociates the integration between the original non-production instance and the tenant.

Ashish48 · ‎04-05-2021

Hi All,

Hi I have integrate my personal instance with MS teams (created new account), but facing issue on teams-

"Hello, I'd like to help but I'm not set up yet. You need an active ServiceNow account to get access to everything I can help with. Please contact your ServiceNow administrator to set up the services."

Can anyone help me on the this issue.

Thanks in Advance

Manas