Hello Community, Recently began trying to implement some paper replacement process' here within our Organization and just have a few questions maybe someone can help me understand. Request: The workflow i built is around the requested item, and th...
Hi All, I have an issue where members of a particular team are unable to change assignment group within requests as it is greyed out. Every now and again they may have to assign to another team. The issue is not present within incidents. Regards
Is it possible to bulk assign INC to a visual task board all at once in SN or do they have to be done one by one? Thanks, Rajini
Hi all, Due to the limitations of the domain separation structure I was asked to determine what is necessary and how can I achieve a migration of all the work performed (data, customizations, fields, business rules, etc) in the Domain separated insta...
Hello, we were committing couple of update sets which had about 8000+ customer updates in them and we ran in couple of interesting issues. When we tried the similar approach on our personal development instances, it worked for Kingston on Build tag: ...
System info: Istanbul - Patch 10Test done with an admin accountI have a need to report on Problems that contains an attachment with a specific tags (RCA in this case).So, my initial idea was:- to create a database view with the table problem and the ...
Hi everyone.Has anyone experienced issues with using the "Make App available on other instances" method of migrating a scoped app to a TEST (of PROD) instance? What I'm seeing is the following:When I migrate a scoped application I've built from DEV...
Hi Everyone, I am working on an inbound action and I can't seem to find out how to detect if the first line is blank in an email, with just a carriage return. I've tried finding \n \r and \n\n. indexOf() seems to return the first time they come up in...
Hi Team! I'm aware that this might be a silly question because everything in SN is Cloud based, but, is there any official documentation on minimum and/or recommended system requirements to browse ServiceNow? The head of my department insists that h...
I am working on BMC Remedy platform and have a plan to move to service now, can anyone suggest best practice of moving CMDB data from remedy to Snow or anyone has an experience of migration experience?
Hello Experts, I have a requirement wherein i need to prefix a Variable value and also allow the requestor to fill the rest of the value for the same variable. For example, I have defined a variable to enter the Model Number of Windows desktop and th...
I have updated my password requirements in the Installation Exit "ValidatePasswordStronger"; increasing the minimum password length from the default of 8 to 10. I also added a requirement that the password must include a special character. This wor...
Hi all, Looking to see if anyone had to deal with managing segregation of duties to meet auditors information security key controls. Found similar question was asked about a year ago. Refreshing just in case someone able to share their best practices...
So I've been trying for a while to add a custom component to catalog items to do a quantity in service portal. Not an item quantity, an option quantity. Our console solution was to have a lookup select box on the catalog items that pointed to a cus...
I'm not sure if this would be the best place to post this but I thought I'd ask since it's somewhat related.We have an SSO setup between ServiceNow and Active Directory. My organization has recently implemented a policy of deleting user accounts ever...