We've updated the ServiceNow Community Code of Conduct, adding guidelines around AI usage, professionalism, and content violations. Read more

In the CI tables where should desktops, laptops and tables be stored, cmdb_ci_computer or cmdb_ci_pc_hardware?

David77
Giga Guru

We've been storing our desktops, laptops and tables in what I'm guessing is the base table cmdb_ci_computer but it appears we should be putting them in cmdb_ci_pc_hardware, is that correct?

As an aside, I still don't understand the relationship between  cmdb_categories and cmdb_model_category 

 

Thanks!

5 REPLIES 5

Yes, it is that simple. The "Configuration > Base Items > Workstations" navigator module already accomplishes this for you.

As a note, if you are talking about tablets like Android and iPad I would suggest taking a look at Communication Device [cmdb_ci_comm]. This is traditionally used for mobile phones, but there's honestly not much difference between an iPhone and an iPad these days.