Has anyone integrated ServiceNow CSM or other modules with C-CURE 9000 software?
Has anyone integrated ServiceNow CSM or other modules with C-CURE 9000 software? If so, what web services / APIs were available?
Forum Posts
Is anyone using Knowledge Ownership groups, what are your non technical pros/cons and is there any alternative?
We currently are in a state where we don't have owners on articles and are not able to edit. We need to set ownership of each article. What have you found as far as pro/cons/gotchas with setup of ownership groups? Any recommendations on selecting gr...
How to get the Flow sys_id (sys_flow_context.sys_id) from the trigger record sys_id?
In a background script editor, I successfully ran the following methods to cancel a Flow Designer workflow: var gpa = new sn_ph.GlideProcessAutomation('91dd1c84dbc73b849aab755a8c961993');gpa.cancel('manually cancelled'); My issue is that this method ...
Instance scalability - high volume of events and thousands of users
Ahoy, I'd like to ask/search for someone who managed to has the instance's performance (available memory, number of processing nodes, etc.) upscaled. Our instance is suffering from low resources. The instance's performance is - judging by the perform...
Submit new Record Producer record but keep user on form with values set
Looking for a way to have a user fill out a Record Producer and then click submit to generate the record in a scoped application. Once the user hits submit we want the record to be created and have the user to remain on the Record Producer and keep c...
Resolved! ErrorGlobalServiceCatalogUtil undefined, maybe missing global qualifier error displaying onload of RITM view in Service Portal
ErrorGlobalServiceCatalogUtil undefined, maybe missing global qualifier error displaying onload of RITM view in Service Portal
Vulnerability Response Unclassed Hardware Records
Our Tenable integration is creating Unclassed Hardware records in the CMDB, currently the name is being populated with the NetBIOS information and we would prefer to have the DNS name instead. I am looking for some guidance on two things:1. Is there ...
Resolved! Issue with Task List view when "tags" are added as a field in San Diego
I was wondering if anyone else has run into this issue once upgrading to San Diego. We noticed that if any of our users had the "tags" field added to their list view of the task table (for example My Work), that the cog (to add/remove fields), dropd...
Passing an encrypted/password2 string to MID Server jar file no longer works
I have a scoped application that that passes data to a MID Server to do some work. To do that work it is necessary to pass a custom password (stored in password2 field) through the ECC queue. The password is contained inside the payload of the ECC ou...
How to use a requested for variable as a filter in your lookup select box type?
Hello, I have a form that needs to use lookup select box to show the group names that are assigned to the requester. I need to have the lookup filtered based on the "requested for" instead of login user. Is there a way to have requested for as a filt...
Resolved! Set Field default value in Record Producer.
Hi, I would like to set default values for few fields through script in record producer which is mapped to same field name into a parent table. Can someone please help here? Regards, Alok
How can I show the Incident Variable Editor on the self service incident view?
How can I show the Incident Variable Editor on the self service incident view? As a customer using the self service view, they are able to see their incidents and provide updated via the additional comments field. I would also like to be able to sh...
in workflow What is Difference between Approval Group and group present in Approval user? i am not clear from docs.
Please Response I am not clear from Docs...
What is the difference between email and email log
What is the difference between email and email log tables?Also, why do they have a different number of records? Thank you for your help.