I would like to check users who has specific multiple roles and the number of them using table filtering (without scripting).(e.g. users who has itil role and catalog_admin role) Does anyone have some answer to this question?Any help would be greatly...
Hi, I have a description like this for all my records :But i want to remove from the description who is an HTML type variable all the part who start with 'Les champs suivants'.How I can do that ?
Hi everyone. So when searching with AI Search, if the search results are catalog items, the search result icon next to the search result is the same icon as defined on the catalog item. If I want that on another result type, what do I define in the E...
Dear - I have created Agent Workspace using App Engine Studio, How do we assign access to the URL to Agents (non developer). I can see the Case data getting populated when I am logged in as Admin, but how to give access to others.Please tell me which...
I have a Confluence Wiki of approx. 2,500 articles I need to migrate to a ServiceNow Knowledge Base. Has anyone else done this or something similar without doing it article by article? I am looking for efficient techniques to speed up this process. M...
what is the difference between the below two ? Cloud Encryption entitlement within the Platform Encryption product for the Database Encryption and Platform Encryption entitlements (Cloud Encryption and Column Level Encryption Enterprise)
Hi, I believe there must be a defined time for which system logs in ServiceNow are retained. We need to explore the option of increasing this default time for retention of system logs in ServiceNow (Tokyo release). I am therefore after the following ...
Hi There - I noticed that there is a BATCH API (https://developer.servicenow.com/dev.do#!/reference/api/paris/rest/batch-api) to send multiple requests to ServiceNow as a batch. The example shows support for batching multiple GET and POST requests. ...
Hello, Does anyone know how to optimize the top result in AI search? I have tried creating a rule improvement rule but it's not working. So I have an existing catalog items: Email - Sample, Email - User Account, Email - Another User Account Basically...
I have seen this posted elsewhere but there wasn't any response, so I thought I'd post again with some additional examples. I'm experiencing problems with the REST step in Flow Design Actions in that it is corrupting the parameters making the URL pot...
Hi all, Have started building out a number of Agent Workspaces for core IT modules and some custom applications as want to bring a new UI and feel to the teams. All is going fine, apart from the Timeline Ribbon Widget. It looks a cool concept, but an...
Hi all, I have started using the Import Set API and it seems nice so far, but really only for single records. I am using the insertMultiple part of it and that only returns this:Compared to single which returns alot of information. The sender of the ...
Hi AllAnyone able to set account expiration date from Orchestration? We are trying to set it from custom PowerShell activity but it is not working. Please find the below command we used.Our Target host is MID Server, AD server and MID server both ar...
Hi, I'm struggling with setting the height of the service portal banner image - the one that usually contains the welcome message and the global search. As of now, we don't want to show the search bar - it should just be the image, with no widget or ...
Is there current roadmap to upgrade the platform to ES6, or 7? I know Helsinki upgraded it to ES5.
