Is there a way to get the text field character counter to work in the SN portal (Orlando)?

[davida1]

I have enabled the property for the text field character counter (glide.ui.textarea.character_counter), but notice it only works on the internal (agent/sn_internal) form view, not on the catalog form view.

Is there a way to have the count show on the catalog form?

Thanks

[Cuong Phan]

Hi Davida,

To make this feature, Servicenow is only support on CSM portal which uses jelly, not Service Portal which uses a different library angularjs.

I think you'd have to write something pretty custom to make that happen. (Some angularjs library and customize 1 macro variable to make that happen)

Unfortunately there's no property for it.

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.

Cuong Phan

DXC Consultant.

[Priyanka Chandr]

Hi,

By default, multi-line text fields have a 4000 character limit. To help users see how many characters remain before they reach the limit, you can enable the glide.ui.textarea.character_counter property.

This property adds a counter under text fields, such as the Additional Comments and Work notes fields. The counter is dynamically updated as users enter text.

Procedure

1. Navigate to System Properties > UI Properties.
2. Select the check box next to Character counter for textarea (journal and multi line text fields).
3. Click Save.

   

Kindly mark it correct and helpful if it is applicable.

Thanks,

Priyanka

[davida1]

As I stated in my original question, I have enabled that property. It works in the internal/agent view, but apparently doesn't work in the SN portal, at least not under New York or Orlando.

[mike_visser]

Were you ever able to find a solution to this? I have the same requirement on the portal.